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Wheaton Bank & Trust
- Banks
- Wheaton, IL
About this business
Location details
370 S County Farm Rd, Wheaton, IL, 60187, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I accidentally chose to do a forbearance that was not clearly explained to me. It was for the Covid19 relief. I had the funds as I still do and my house is scheduled to be closed on the 20th and we are not approved for the loan. My wife and two children will be homeless in a matter of a week or so because someone up top is not forgiving. We have been current on all our payments for five years. Paid back for the forbearance and the next month. There is a special place in hell for someone who is heartless enough to put a famil... read more
I accidentally chose to do a forbearance that was not clearly explained to me. It was for the Covid19 relief. I had the funds as I still do and my house is scheduled to be closed on the 20th and we are not approved for the loan. My wife and two children will be homeless in a matter of a week or so because someone up top is not forgiving. We have been current on all our payments for five years. Paid back for the forbearance and the next month. There is a special place in hell for someone who is heartless enough to put a famil... read more
You are terrible at consumer relations. My name is Tommy ************ You have played games with escrow funds to make it look like I missed a payment. You reported me to all credit agencies. We made an agreement to rsolve the matter. My credit report was not corrected. By systematically reporting to the credit agencies you are keeping me from getting refinanced so as to get the hell away from you. To get a refinance one must have the last six months of your mortgage be current I believe these folks have found a way to keep t... read more
Business response:
Hi Tommy, we're sorry to hear about your experience. Customer service is something we take very seriously, so we're looking into this further on our end. One of our specialists will be reaching out to you for more information and to learn how we can help. Thank you.
You are terrible at consumer relations. My name is Tommy ************ You have played games with escrow funds to make it look like I missed a payment. You reported me to all credit agencies. We made an agreement to rsolve the matter. My credit report was not corrected. By systematically reporting to the credit agencies you are keeping me from getting refinanced so as to get the hell away from you. To get a refinance one must have the last six months of your mortgage be current I believe these folks have found a way to keep t... read more
Business response:
Hi Tommy, we're sorry to hear about your experience. Customer service is something we take very seriously, so we're looking into this further on our end. One of our specialists will be reaching out to you for more information and to learn how we can help. Thank you.
No communication. Misinformation. Bait and switch. Bad move. They have cost me thousands of dollars with ineptitude.
Business response:
Hi Krystal, we're so sorry to hear this. Customer service is something we take very seriously, so we're looking into this further on our end. One of our specialists will be reaching out to you for more information and to learn how we can help. Thank you.
No communication. Misinformation. Bait and switch. Bad move. They have cost me thousands of dollars with ineptitude.
Business response:
Hi Krystal, we're so sorry to hear this. Customer service is something we take very seriously, so we're looking into this further on our end. One of our specialists will be reaching out to you for more information and to learn how we can help. Thank you.
Worst process i have ever gone through. It took six months for my first loan to close with repeated changes every month. Then when I went to refinance, they said it would be painless because they already had up-to-date information. What a joke! 4 months later interest rates are going back up and now I have to come up with $4,000 with no beforehand notice in a few days or they have to cancel the refinance.
Business response:
Hi Brian, we're very sorry to hear about your experience. Customer service is something we don't take lightly, so we're looking into this further on our end. One of our mortgage specialists will be reaching out to you to get some more information and learn how we can help. Thank you.
Worst process i have ever gone through. It took six months for my first loan to close with repeated changes every month. Then when I went to refinance, they said it would be painless because they already had up-to-date information. What a joke! 4 months later interest rates are going back up and now I have to come up with $4,000 with no beforehand notice in a few days or they have to cancel the refinance.
Business response:
Hi Brian, we're very sorry to hear about your experience. Customer service is something we don't take lightly, so we're looking into this further on our end. One of our mortgage specialists will be reaching out to you to get some more information and learn how we can help. Thank you.
I was on a repayment plan with Wintrust. Because of a medical hardship with a my youngest child. They stated that the account would be in good standing and there is nothing in regards to still reporting late in the hardship package. I never missed a payment during or after this repayment plan and still Wintrust reported I was late every month even though they stated I would be within good standing. This bank goes out of the way to screw people. I am currently looking at buying a second home and they are the hold up because t... read more
Business response:
Hi Tim, we're sorry to hear about your experience. Customer service is something we don't take lightly, so we're looking into this further on our end. A banker will reach out to you to get some more information and learn how we can help. Thank you.
Frequently asked questions about Wheaton Bank & Trust
How is Wheaton Bank & Trust rated?
Wheaton Bank & Trust has a 3.3 star rating with 46 reviews.
When is Wheaton Bank & Trust open?
Wheaton Bank & Trust is open now. It will close at 5:00 p.m.
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