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Whaling City Auto Group Service
- Automotive
- New London, CT
About this business
Whaling City Ford Lincoln Mazda's Service Center has been proudly serving Southeastern Connecticut and Southern Rhode Island, including areas around Westerly, Stonington, Ledyard, Groton, New London, Waterford, Lyme, Old Saybrook, Essex, Westbrook, Colchester, Montville, Norwich ,East Haddam and Griswold. Filippo was a General Manager for over 10 years when he met the previous owner's, Chuck and Romana Primus. After being a General Manager for them for two years, Filippo was given the incredible opportunity to carry on their... read more
Location details
475 Broad St, New London, CT, 06320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Five hours after bringing my car in for service with an appointment, they tell me its three days to fix it. No loaners available so we are without a car for three days. I told them to give me my car back and they told me the next appointment to have it fixed would be in a month. If they kept it it would be fixed in three days, if I take it its a month. I was born at night but not last night! What ever happened to customer service, I will never go back there and will never buy another vehicle from this place again.
My car had a gas smell and it was towed there and while there the back up camera needed to be fixed. Not once did the service rep call me in 6 days! Not to say it arrived not to say when it would be assessed not to tell us a loaner car was ready for us to borrow not to tell us the car was ready!! We called them each and every time. They said they could not “replicate “ the smell so nothing can be done vs looking it over and supposedly the camera was fixed but when I backed up the first time after getting my car the camera wa... read more
My experience going to Whaling City has been fair. Customer service is always courteous. My only dissatisfaction is at times when I bring my Lincoln for service, it is often forgotten to be washed & vacuumed when I'm called that it is ready. This is supposed to be a standard service for the vehicle. Which leaves me to wonder what else is neglected to be done without my knowledge after I leave the dealership.
Frequently asked questions about Whaling City Auto Group Service
How is Whaling City Auto Group Service rated?
Whaling City Auto Group Service has a 3.6 star rating with 13 reviews.
When is Whaling City Auto Group Service open?
Whaling City Auto Group Service is closed now. It will open tomorrow at 8:00 a.m.
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