Whaling City Auto Group Service

Rick Durham 

on Google

4 years ago

Five hours after bringing my car in for service with an appointment, they tell me its three days to fix it. No loaners available so we are without a car for three days. I told them to give me my car back and they told me the next appointment to have it fixed would be in a month. If they kept it it would be fixed in three days, if I take it its a month. I was born at night but not last night! What ever happened to customer service, I will never go back there and will never buy another vehicle from this place again. 

Lorraine Fulginiti 

on Google

4 years ago

My car had a gas smell and it was towed there and while there the back up camera needed to be fixed. Not once did the service rep call me in 6 days! Not to say it arrived not to say when it would be assessed not to tell us a loaner car was ready for us to borrow not to tell us the car was ready!! We called them each and every time. They said they could not “replicate “ the smell so nothing can be done vs looking it over and supposedly the camera was fixed but when I backed up the first time after getting my car the camera wa... read more

Aguinaldo Ramos 

on Google

4 years ago

My experience going to Whaling City has been fair. Customer service is always courteous. My only dissatisfaction is at times when I bring my Lincoln for service, it is often forgotten to be washed & vacuumed when I'm called that it is ready. This is supposed to be a standard service for the vehicle. Which leaves me to wonder what else is neglected to be done without my knowledge after I leave the dealership.