Westpac Branch Caroline Springs

Leila Moreau 

on Google

4 weeks ago

My brother and I were looking to open a business account at this branch and, to my horror, experienced some of the worst customer service I have ever encountered. The woman working at reception was miserable and unpleasant from the moment we walked in — you could practically feel the energy exuding from her. We politely asked if someone could assist us, only for her to roll her eyes and tell us that no one could help us today. Literally a SECOND later, a banker called out that she was available. At this point, we were alre... read more

Shima Habibi 

on Google

a month ago

I had an exceptional experience with Elise at Westpac. From the moment she assisted me, she was incredibly professional, knowledgeable, patient, and genuinely committed to helping me. Elise took the time to understand my situation and exactly what I needed, and she handled everything efficiently and seamlessly. What could have been a stressful and complicated experience was made incredibly easy thanks to her professionalism, attention to detail, and outstanding customer service. It is rare to come across someone who is not o... read more

Hiran De Silva 

on Google

3 months ago

I visited this branch to open a business account, and it turned into one of the most frustrating banking experiences I've had. I was assisted by Angela, who told me she had been with the bank for over 20 years. Unfortunately, her knowledge, communication, and customer service did not reflect that level of experience. When I politely asked her to repeat what she had said because I hadn't heard or understood her, her attitude changed completely. I found her response to be unnecessarily rude and aggressive, which I considered u... read more

Simon Deng 

on Google

7 months ago

The staff are rude and don't know how to interact with customers. 

Onkar Singh 

on Google

8 months ago

Poor service no ethics staff don't know how to speak. One of the worst bank branch Zero Star