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Western Stoves & Spas
- Fireplace Services
- Las Cruces, NM
About this business
Location details
1103 E Lohman Ave, Las Cruces, NM, 88001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had bought my home not knowing if the gas fireplace worked. (Which they were aware of)They came out, serviced it, and made an extremely minor repair as well as brought me a new gas key. The gentleman showed me how to operate it, was thorough and cleaned up like he was never there. He was polite, answered all my questions and HONEST. Their price was very reasonable as well! Very happy with the service I received. I would highly recommend!
I have a gas fireplace that was allowing a cold breeze to come in from the outside and it had not been serviced for a long time. I called Western Stoves & Fireplaces to try to solve the issue. The first thing they did was a thorough clean and check of the unit and replaced the embers. Then they ordered a wind screen for the vent to help to prevent so much air from coming inside. They could not eliminate all of the air because of the way the fireplace works but did reduce it quite a lot. I am very happy with the level of serv... read more
Though I wasn’t able to get the part I needed for my pellet stove, they were extremely helpful in assisting me to locate it on the Internet for a price that was significantly cheaper than ordering from my stove manufacturer!
Don't expect to get good customer service or even on the schedule if it's winter for at least a month. The girl who answers the phone, I think her name is Athena, is not friendly AT ALL and does not care about your problem and WILL NOT get back to you at all if she says she will. I have had to call numerous times to check back on scheduling and parts. I am super tired of dealing with this business. If you have them come out to look at your fireplace and they need a part or have to come back, expect that you will be put in th... read more
Frequently asked questions about Western Stoves & Spas
How is Western Stoves & Spas rated?
Western Stoves & Spas has a 4 star rating with 54 reviews.
When is Western Stoves & Spas open?
Western Stoves & Spas is closed now. It will open on Monday at 9:00 a.m.
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