Western New York Dental Group

Jimmy M. 

on BBB

2 months ago

My son has never missed an appointment with this medical group and they tried to charge him $100 for a missed cleaning. I understand that he didn’t make it. But charging college students $100 is a robbery. And the cleaning is cheaper than the fine. Their policies are a little absurd for anyone to comprehend. Extremely disappointing at these crooked policies they’re trying to get away with. 

James R 

on BBB

9 months ago

My problem with WNY Dental Blasdell office is their policy of wanting full payment after treatment and not waiting for the Insurance to pay their portion. The staff will berate you for asking them to wait for claim to process. I use *******, claims completed within 10 days or less and payment sent to the provider. ******* also sends me an email stating my portion that is due and then I promptly send a check. After my last treatment, June 4, 2024, they wanted immediate payment, I refused and asked for submission to insurance.... read more

Bruce 

on BBB

a year ago

I was sent out to Western New York Dental Groups office out in East Amherst on Youngs Road for a second exam for a bone replacement graft on one tooth. The Periodontist had me listed for TMJ which was not what I was sent there for. That office gave me a estimate of over $3,000 of which my insurance mostly denied since this "office" didn't provide needed information to the insurance company. The exam was already done at the 1st location near me on Delaware Ave. in Buffalo. All this additional visit was basically for a closer ... read more

Elle L 

on BBB

a year ago

I went to WNY Dental on Youngs Rd. In williamsville. It was the worst experience yet at a dentist. My appt was for an assessment only at 4 pm. The assistant said we can do the procedure in very little time, my last to top molars were grinded down to be fit for crowns, the impressions were I correct, my teeth nubs were so small, they basically ruined my teeth, the crowns did not fit. They didn't trim them down at all. The assistant was doing all the work and the dentist was trying to leave at 5pm. On my next visit back the gu... read more

Shaun L 

on BBB

a year ago

My wife and I both have had issues with WNYDG. Constant late cancelations and dentist changes etc Had a horrible experience with an upper rear tooth being filled. Extreme amounts of pressure and and issues smoothing after Days later, after my jaw was no longer sore, I tried to chew on that side and a filling came out. Turns out it was from the tooth next to it and I need it extracted. Referred to an oral surgeon at another location. Took off work to have it extracted at this depew location, the only appointment available in ... read more

Frederick M. 

on BBB

2 years ago

I have worked as a qualified health professional (QHP) for over 25 years and how I was treated this morning, although not unethical, is very disrespectful to patients in any health setting. I scheduled an appointment for a cleaning two months ago. I arrived 20 minutes early for the appointment which was supposed to be at 11 AM. at the time of the appointment I was called up to the desk and handed paperwork that took me about 20 minutes to complete. 5 minutes later I was called back. I had a brief conversation with the hygien... read more

Andrew E 

on BBB

2 years ago

Jerks....WT*.. a client for 25 plus years...just in formed that the Holland office is closed for the month of August. It had been previously closed for the month of July...And now im notified that ill b charged 100.00 for a app canceled without prior notice.....wt*......wheres my pay for your 60day inconvenience....?....******* Mopes 

Alexandra W 

on BBB

2 years ago

Stay away from Western New York Dental AKA “The Fast Food” of dentistry!!! I recently moved to Rochester and was looking for a decent dentistry that I could trust. On an Important note, I recently finished my orthodontic treatment and had to wear plastic retainers for 2 years. I came to WNY for a simple filling and I told Dr. E******** specifically that after he finished the filling he needed to adjust my tooth so my retainers will fit correctly. After the filling was completed Dr. E******** took my retainers without asking ... read more

Russean M 

on BBB

2 years ago

The worst service ever! The dentists don't know there job. Good thing I'm a dental technician because they would have crowned the wrong tooth. I had to guide them through it.