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West-Star Hyundai
- Automotive
- Toowoomba City, QLD
About this business
Location details
151 James St, Toowoomba City, QLD, 4350, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
Great communication and service
We had an issue with a stuck fuel filler door while travelling from North Qld. Made Toowoomba on a wing and diesel fumes. After an extra night stay-over, asked Toowoomba Hyundai early on Monday to assist. They replaced the broken part within a couple of hours on a clearly busy morning of scheduled services. Very grateful to them for getting us back on the road and being able to fill up again.
Today my husband and I went to test drive a tuscan. We took a Kona for a drive and came back to discuss price and trade in details My husband was there on Tuesday and said what we expected. We were not offered anywhere near what we wanted and the quote had changed in 3 days. Not impressed with our treatment and will purchase a car but not from them.
Disappointed with Hyundai Toowoomba. Warranty issue approved but unable to repair for weeks and no transport solution offered, leaving us without a usable vehicle. Currently trying to resolve.
Disgusting service! "Josh", the work shop manager is rude, arrogant, incompetent and down right lazy. Bloke needs a major attitude adjustment as he is a major detriment to West star. 3 weeks on a rubber seal only to get the wrong part. No explanation offered nor contact made. All communication is being conducted on our end with no effort what so ever to resolve the issue. Escalation made to the ACCC as a result of continual ongoing issues with no feedback provided by branch itself. Putrid service!
Frequently asked questions about West-Star Hyundai
How is West-Star Hyundai rated?
West-Star Hyundai has a 4.3 star rating with 445 reviews.
When is West-Star Hyundai open?
West-Star Hyundai is closed now. It will open tomorrow at 8:30 a.m.
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