west elm

Antonyk Ter-Gevondyan 

on Google

2 months ago

Terrible experience. Bought 10k plus of furniture and they lied about delivery dates, receipt says sept but they changed it to dec because of one piece. Customer service is terrible and can’t do anything, really upset about it. They lied completely and never called me back when 3 different people said they would. All in all. I will never buy from them again. I’m in shock how bad their service is. Really disappointing. 

alice land 

on Google

2 months ago

Worst customer experience. Media Console delivered with issues, the store rep who I purchased it from couldn't help, just sent me to customer service, multiple calls from my end to schedule the elusive "furniture medic" to come to my home and repair. No one ever calls you back. And lets not forget that I spent OVER $2K dollars on this Media Console. So many other options, buy from another provider. 

Elisabeta Veliaj 

on Google

4 months ago

Absolutely horrible I would never ever go back to the store 

Diane Zhao 

on Google

4 months ago

I stopped by the store today to browse, not realizing they were having a sale. An older, flamboyant salesman greeted us briefly, asked if we’d been to West Elm before, and then walked away. We picked up a couple of sale pillows that caught our eye—seemed like a normal thing to do during a sale. At checkout, I noticed one of the pillows had a loose thread and asked if I could exchange it for one in better condition. To my surprise, the salesman responded dismissively, saying, “You’re already getting 20% off—it’s fine.” Honest... read more