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west elm
- Retail
- Minneapolis, MN
About this business
Location details
128 N 2nd St, Minneapolis, MN, 55401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I spent around $800 on bedding at West Elm and asked if someone could show me in-store how to style my bed with all the new pieces. The associate laughed and brushed me off, even though I was serious. When you spend that much money, you expect at least some guidance or basic customer service. I’ve shopped at Restoration Hardware before, and they always take the time to show you how to put everything together. West Elm really missed the mark there. After calling and complaining, I finally have an appointment set up, so hopefu... read more
Amazing experience all around!
Friendly staff... Great products
Terrible customer service. We accidentally bought cushion covers and sought advice from the west elm team. They helped us set up an order that matched the cushion covers. The outdoor couch showed up with half the cushions missing. We were told on site it’d be taken care of but after digging deeper, they said they do not have the cushions and aren’t in stock nor will return. When asked the solution, we were told there is no solution and the purchase is non refundable. Long story short: got advice on a problem. Advice was inco... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.1 star rating with 62 reviews.
When is west elm open?
west elm is open now. It will close at 7:00 p.m.
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