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west elm
- Retail
- Burbank, CA
About this business
Location details
1565 N Victory Pl, Burbank, CA, 91502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Staff was less than helpful with ordering in store. Skip the hassle and order it online yourself. Dates and details get all mixed up, im not sure if they arent paying attention but it was a mess and based on other negative comments I should've taken the warning and skipped the hassle. We love west elm and just moved out here from the east coast. Night and day customer service, they just want your commission or something at this location.
DO NOT ORDER ANYTHING IN STORE!!! Ordered a bed frame in store, then i called to cancel and exchange for a dresser. First they sent the wrong sized dresser after I was very clear and repeated the specs of what I wanted. Sent it back and thought i was done with their nonsense. Nope. They sent the bed frame anyways. Just order online if you must. The staff is incompetent, happy as long as they get your commission.
Worst customer service I have ever experienced. Forget about anything they say about availability or delivery schedule, Heaven help you if there is anything wrong with your product. Ordered a sectional las October. Their advertised 5 week delivery for “in stock” items turned out to be “maybe by Christmas, but probably not until mid January or beginning of February, so I opted for custom fabric, which was promised by early March, which turned into the beginning of April . Sectional cushion was defective. They lost my first cl... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.1 star rating with 58 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
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