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west elm
- Retail
- Burbank, CA
About this business
Location details
1565 N Victory Pl, Burbank, CA, 91502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
DO NOT ORDER ANYTHING IN STORE!!! Ordered a bed frame in store, then i called to cancel and exchange for a dresser. First they sent the wrong sized dresser after I was very clear and repeated the specs of what I wanted. Sent it back and thought i was done with their nonsense. Nope. They sent the bed frame anyways. Just order online if you must. The staff is incompetent, happy as long as they get your commission.
Worst customer service I have ever experienced. Forget about anything they say about availability or delivery schedule, Heaven help you if there is anything wrong with your product. Ordered a sectional las October. Their advertised 5 week delivery for “in stock” items turned out to be “maybe by Christmas, but probably not until mid January or beginning of February, so I opted for custom fabric, which was promised by early March, which turned into the beginning of April . Sectional cushion was defective. They lost my first cl... read more
The low rating is for the completely horrible and cheap craftsmanship of their furniture. I paid almost $5000 for a harmony sectional with the highest durable grade fabric that looks like a 10yr old worn sweater in 5 months and the pillows are flat , uncomfortable and the springs squeak. My son and I both weigh under 160lbs. So no heavy wear and tear on the springs. You can also feel the frame now under the cushions. I have a 12yr old pottery barn couch in my office that gets high usage that has held up perfectly only signs ... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 3.2 star rating with 57 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
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