This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
west elm
- Retail
- Vernon Hills, IL
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
901 N Milwaukee Ave Ste 300, #300, Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I was really disappointed by the customer services of West Elm. I’ve been eyeing a lamp(Ribbed Glass Lamp) for a while and on Friday 06/13 I saw a discount offer when I searched for this lamp online. The ad claimed a price drop and had a price for lamp I wanted crossed 159 and 99 shown as the new price. I went to this location the same day to buy the lamp. In the store, I was told that there is no discount and after showing them the ad online, they only threw up their hands. I contacted online support and explained the issue... read more
The sales person Fatima was extremely patient in processing my returns. These were from my daughter’s wedding registry. She patiently cross referenced the registry to get the individual orders, noted these down and completed my paperwork for all three refunds with a smile. Thank you Fatima.
Got our couch here today. Trisha and Kristie were so helpful, attentive and fun! Helped us choose the best option for us. Will be back for more.
5 stars to their employees, 1 star to my overall experience. 1 Star to the company: After a basement renovation, we put in an in store order before Thanksgiving for a Black Friday deal, and bought a carpet that would look great with the new sofa fabric. 5+ weeks later we get an email simply stating that our order was canceled since our fabric choice was unavailable. No statement regarding refund. No explanation as to why it took 5+ weeks for them to figure this the f out! We immediately went to our local store, and the manag... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.9 star rating with 41 reviews.
When is west elm open?
west elm is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com