west elm

Ellen Braaten 

on Google

2 weeks ago

DO NOT buy anything from West Elm. I had an $8000 order that was supposed to be delivered at the beginning of September and it is now mid-October and I still have no delivery date. There are many managers and none of them are capable of doing anything other than telling you that it is coming. There is no accountability and no customer service after you give them your credit card. Buy somewhere else 

Robert Gray 

on Google

a month ago

I've yet to purchase from them but between a website either missing information or providing incorrect information and a sales person in-store who was ill-trained both in product information and customer service skills, I immediately dropped any plans to get involved with this company through purchasing their product. 

Michael Williams 

on Google

4 months ago

I was looking for a sofa for over a month, have went to countless stores in and around NYC. This location and more important the general manager, Erinn, was SO helpful. Looking for furniture is already an annoying process but she was so helpful and genuine. She didn't push me or ignore me when she realized I was buying today. She just gave me my options, was respectful and helped in any way she could. 10/10 experience and will be personally shopping at this store in the future.