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west elm

3.6

About this business

Location details

1870 Broadway, New York, NY, 10023, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 9:00 p.m.
Tue10:00 a.m. to 9:00 p.m.
Wed10:00 a.m. to 9:00 p.m.
Thu10:00 a.m. to 9:00 p.m.
Fri10:00 a.m. to 9:00 p.m.
Sat10:00 a.m. to 9:00 p.m.
Sun11:00 a.m. to 7:00 p.m.
3.6477 reviews
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Dulce Paz's profile image
Dulce Paz 
a month ago

Alexa, the sales associate, was so kind and patient with us as we looked through the west elm pillow selection. She helped us and we are so grateful. I would reccommend this place for any decor needs. 

Tia DeShazor's profile image
Tia DeShazor 
a month ago
Deniz Turkyilmaz's profile image
Deniz Turkyilmaz 
2 months ago

The worst store in city, with ignorant and arrogant sales team members, in addition very messy and disorganized western store I have ever seen, as local I never shop again… 

George's profile image
George 
2 months ago

This is the worst customer experience I have ever had. We placed an order last night, including White Glove Service (for an extra charge) and realized we had made a mistake on the size of their items. Today, less than 24 hours after we placed the order, we called to try to modify it and get the right items. We were told that there were no cancellations, no modifications, no changes permitted. The order was done. These items, by the way, were not due to be delivered until January 10 (yesterday, when the order was placed, was ... read more

Johnson Ding's profile image
Johnson Ding 
2 months ago

Frequently asked questions about west elm

How is west elm rated?

west elm has a 3.6 star rating with 477 reviews. 

When is west elm open?

west elm is open now. It will close at 9:00 p.m. 

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