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West Elm
- Doors & Windows
- Columbus, OH
About this business
Location details
4026 Easton Station, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Honestly, stay away from here. The people in the store are nice, but trying to work with West Elm customer service has to be one of the worst retail experiences of my entire life. I am now approaching week 2 (and who knows how many more to come) of an issue that I was told would be resolved within 24-48 hours. Every time you call, you will be told a different thing, both from the customer service representatives and from people of leadership. Their customer service is an absolute joke and should be avoided at all costs. I ho... read more
We have made two purchases here and have been extremely disappointed. Not only with quality, but the customer service. We first purchased a tree book shelf that goes on the wall. It came with damage on the top. Nothing terrible but we literally couldn’t get ahold of customer service. We let it go. We then purchased $300 sheets. It has been about two years with them and they are falling apart. A rip start in the sheet and on the pillow case. We have sheets that were $50 and never ripped. It makes us sick spending $300 on what... read more
Bought 4 Classic cafe dining chairs. One of them had defective hardware, which meant the chair couldn't be assembled. Called customer service right away, and they said a replacement part would be shipped. Called again a week later and was told to wait further. Called again the week after and was told the hardware still had not been shipped yet. No updates yet after 3 weeks. Really didn't expect to have this bad of a service for the price we paid.
We purchased linen sheets and we only use them in the summers to keep us cool. The fitted sheet is wearing through and has holes, despite only using them a few months a year. I brought them into West Elm, and they wouldn't replace them. My budget Target sheets have lasted years with no issues. I am so disappointed. I've never spent this much money on sheets before. Don't waste your money here, at least not on sheets that won't last!
Frequently asked questions about West Elm
How is West Elm rated?
West Elm has a 3.2 star rating with 151 reviews.
When is West Elm open?
West Elm is closed now. It will open on Monday at 9:00 a.m.
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