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West Elm
- Doors & Windows
- Columbus, OH
About this business
At west elm, everything we do is made with one goal in mind: Help our customers express their personal style at home, at work and away
Location details
4026 Easton Station, Columbus, OH, 43219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have made two purchases here and have been extremely disappointed. Not only with quality, but the customer service. We first purchased a tree book shelf that goes on the wall. It came with damage on the top. Nothing terrible but we literally couldn’t get ahold of customer service. We let it go. We then purchased $300 sheets. It has been about two years with them and they are falling apart. A rip start in the sheet and on the pillow case. We have sheets that were $50 and never ripped. It makes us sick spending $300 on what... read more
Bought 4 Classic cafe dining chairs. One of them had defective hardware, which meant the chair couldn't be assembled. Called customer service right away, and they said a replacement part would be shipped. Called again a week later and was told to wait further. Called again the week after and was told the hardware still had not been shipped yet. No updates yet after 3 weeks. Really didn't expect to have this bad of a service for the price we paid.
We purchased linen sheets and we only use them in the summers to keep us cool. The fitted sheet is wearing through and has holes, despite only using them a few months a year. I brought them into West Elm, and they wouldn't replace them. My budget Target sheets have lasted years with no issues. I am so disappointed. I've never spent this much money on sheets before. Don't waste your money here, at least not on sheets that won't last!
Recliner broke. 2 months in. Have not been able to get repairs despite over 10 phone calls in last 30 days. They Do Not stand by their products and don’t do what they say they will
Unfortunately one of the worst furniture buying experiences we’ve ever had. Extremely poor follow up from two separate Managers at the store who promised they would escalate the situation (they did try) and keep us informed of updates (did not do this and I provided feedback in person). The furniture delivery company did not send adequate labor resulting in the furniture being damaged. Furniture repair 3rd party process was extremely frustrating. They take weeks to schedule then when they did come out they only repaired one ... read more
Frequently asked questions about West Elm
How is West Elm rated?
West Elm has a 3.2 star rating with 149 reviews.
When is West Elm open?
West Elm is closed now. It will open on Monday at 9:00 a.m.
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