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west elm
- Doors & Windows
- Durham, NC
About this business
Location details
The Streets at Southpoint, The Streets at 6910, 6910 Fayetteville Rd Space 1375, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | 11:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Great assistance with furniture, fabrics and an estimate.
I called earlier today to inquire about an item in the store. The gentleman I spoke with was polite and informed me that the item was not available in-store. While considering purchasing the item online, I noticed it was listed as available and ready for in-store pickup within two hours. At that point, I realized I hadn’t provided the item name or SKU number during my initial call, so I called back to confirm availability. Unfortunately, the person I spoke with the second time was dismissive and immediately launched into a c... read more
Manager was unaccomodating and borderline rude. I attempted to return 2 obviously defective pillows that were both ripped along the seams, and otherwise unworn. Told no returns after 30 days, without offer to exchange or even assist in finding replacements. This is horrible service and I would expect more from a manager. This was a house warming gift for my daughter and I was embarrassed to see them after such a short time falling apart.
Ordered a cabinet I’d been eyeing online in the store and the team there was super helpful!
I would never buy from West elm again.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.7 star rating with 245 reviews.
When is west elm open?
west elm is closed now. It will open at 11:00 a.m.
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