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west elm
- Doors & Windows
- Durham, NC
About this business
west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home.
Location details
The Streets at Southpoint, The Streets at 6910, 6910 Fayetteville Rd Space 1375, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | 11:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
I ordered schafer bed last August (2024) which hasn’t arrived till the date (End of Feb, 2025). Everytime I call to cancel they say the bed will be ready to ship in 2 weeks and I say its okay if thats the case. Just checked their website and they’re still taking the order for the same bed. If you have inventory/ manufacturing issue for that product, remove it from the website.
I visited West Elm at Southpoint in Durham, NC in person on 2/9/2025. I went there to buy lamps which I found online, but wanted to see in person. The lamp was on display and I liked it. I told the salesperson that I wanted to buy two. She checked if they had them. They did not have them. I asked if they could order them with delivery to their store and I would pick them up. She said they could. I asked if there would be no shipping charge. This salesperson looked at me and literally smirked saying, yes, shipping costs money... read more
I’ve always had good experiences at this store up until today. The first time I returned something was at the beginning of the month. Gigi was extremely cheerful, helpful, and went above and beyond to help me. Daniel, the employee who works at the back door, is also amazing. He is always so speedy, sweet, and wears a bright, contagious smile that will make your day. If I was leaving a review based on my experience with Daniel and Gigi, it would be five stars, hands down. Unfortunately, the manager I encountered today with th... read more
Bought a lamp and picked it up in-store. The description on the box did not match what I had ordered so I asked the service member to please open it to ensure it was the correct item. My request was met with an eye roll and exaggerated sigh of annoyance. After a 2 sec look in the box I was sent on my way. Once home, I opened the box fully only to see the shade was dented and the finial was missing. There was also language scrawled across the inner flap indicating the lamp had already been returned by another customer and rep... read more
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.7 star rating with 234 reviews.
When is west elm open?
west elm is open now. It will close at 9:00 p.m.
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