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west elm
- Doors & Windows
- Durham, NC
About this business
Location details
The Streets at Southpoint, The Streets at 6910, 6910 Fayetteville Rd Space 1375, Durham, NC, 27713, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 9:00 p.m. | |
| Sat | 11:00 a.m. to 9:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Just wanted to add my opinion to the many people who don't like the customer experience at West Elm.
⭐⭐☆☆☆ (2/5) I expected much better from West Elm, especially given its reputation. This is the second major delivery issue we’ve experienced. The first time, our order was delivered to the wrong address, and we had to retrieve it ourselves. This time, after waiting weeks for our order, we took the day off work and canceled our plans to be home for the delivery—only to receive the wrong item. While customer service has been polite and apologetic, the repeated delivery mistakes and the lengthy resolution process have been incr... read more
Well I'm leaving 3 stars because its right i. The middle. It won't hurt you or help seeing as you current have 2.8 star rating. I want West Elm to be aware of the power of reviews. I myself have not visited your store, but I had planned visiting tomorrow as I am in need of furnishing my entire home. I went to look up your address and saw your 2.8 stars! I was shocked and appalled. Why does a store that is supposed to be high end and good quality have such a low rating? And after reading several of the hundreds of 1 and 2 sta... read more
Perfect for folks who want budget level junk for an insane price! This place is marketing themselves as “ luxury” but all furniture requires assembly, takes forever to arrive, and is covered in stickers when it arrives.
Frequently asked questions about west elm
How is west elm rated?
west elm has a 2.7 star rating with 259 reviews.
When is west elm open?
west elm is closed now. It will open tomorrow at 11:00 a.m.
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