West Common Lane Teaching Practice

C 

on Google

2 months ago

Appointment slots withheld from patients constantly. When calling sometimes waiting hours on hold just to be hung up on or turned away for weeks. Have now left the practise for a much better one. The receptionists at Westcommon Lane spend most of their time ignoring the phone ringing which has been observed multiple times by me and others. When they do answer they are dismissive and argumentative about the level of care needed, despite not being qualified to do so. Certain doctors also dismissive and more keen on getting rid... read more

Tina Hawksworth 

on Google

3 months ago

I have been with these for 25 years, one of my main reasons for staying was the ease of getting an appointment, in 2016 I started with back problems, was told it was sciatica, so many times I went back cos I was in so much pain to be robbed off by the gps, physio, physio and more physio, finally an mri after 5 years showed a cyst in the thoracic spine, since the surgery a year later I've had residual pain and weakness,now with osteoarthritis in my knees and falls (one bad one) I was advised to request injections through my G... read more

Stuart Towse 

on Google

3 months ago

No one answering phone again 

Theresa dunderdale 

on Google

9 months ago

Phoned this morning regarding following on Med from my GP S after an operation in another trust . The med hadn't been arranged properly for my GP to give me a repeat prescription. Spoke to Nicky, she was so helpful and sorted the situation within 15 minutes. Thanks so much . Last thing you need is to be worrying that you'll run out of pain relief. I always find West common Lane Teaching Practice helpful and they do the best they can to get things resolved quickly. After being with another practice which was totally inadequat... read more

Heidi Healey 

on Google

10 months ago

Phoned at opening time to make an urgent appointment, was 6th in the queue so used the call back service. Received a call back very promptly and an appointment was made for just over an hour later. Was late to the appointment due to a mobility issue, but clinical staff were understanding about this. Consultation was very thorough, not rushed, with empathy shown, along with a clear explanation of the possible issues, proposed treatment, safety netting advice, and an appointment made for further testing. Many thanks.