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West Chevrolet
- Automotive
- Alcoa, TN
About this business
Location details
3450 Alcoa Hwy, Alcoa, TN, 37701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 8:00 p.m. |
On September 30, 2025, I received a phone call from a representative at Sterling McCall Chevy named *******. During our conversation, ******* assured me that the dealership could meet the offer I was seeking, based on the credit score I had confirmed. He emphasized that Sterling McCall offered competitive rates and was among the best in the business. I made it clear that I needed full reassurance before canceling my plans and driving over an hour to the dealership. ******* confirmed—more than once—that they could work a deal... read more
I am a 79 year old Peoria AZ gentleman who purchased a new 2026 ***** Trax from Auto Nation Chevrolet on Saturday September 27, 2025. Paid cash. They are located at ************************** When I went in to sign my papers, the finance person seemed to have deliberately hid certain papers from me, misleading me to sign a couple of pages on his i-pad docu-sign tablet without showing me what I was signing. It was the Purchase Agreement, which the finance NEVER showed me. I only discovered the Purchase Agreement in my Auto Na... read more
This location has to running a Money laundering scheme because the service is so poor. They try to over quote all the time and make fasle recommendations to bully women into getting services. The staff only care up making sales and getting paid . I have to beg for a ride home and they always have an excuse why they cant wash my car. They have had my car for 3 days to check a speaker and change the Lug nuts . The speaker was just replaced and they charged me 700 dollars in labor for factory speakers that have already went out... read more
In May 2025 I received an estimate for the replacement of the front struts at about $200 per unit. When I approved the work order on August 7, 2025, they accepted my Chevrolet Tahoe for work. When the car was ready, the service advisor advised me by voice that the unit cost of the struts increased to $900 per strut. His explanation was that the parts department made a key stroke error when inputting the part number. So Autonation Chevrolet West Austin expected me to pay more than $1,400 more for the work order. They indicate... read more
When we purchased our vehicle from Bellingham Chevrolet, the deal was represented as a cash out the door purchase meaning everything, including taxes, should have been settled. We were told the title would arrive within a couple of weeks. Instead, it took nearly three months to receive it, and when it finally came, it was still in the dealerships name.Because the dealership failed to pay sales tax as part of the transaction, we were forced to pay the substantial sales tax, transfer fees, and even a late penalty just to regis... read more
******** customer service! I told the salesman Christian that I loved almost 3 hours away and couldnt just make the trip without knowing if I was approved for car! I did everything online and after many phone calls back and forth giving him all necessary information I got a call and was told to come pick up my car! I had also asked the salesman if the payment would be what I wanted and if the down payment would also be what I wanted and was told yes! He asked can you come today to sign the paperwork and I said yes! I took of... read more
This dealership is in the wrong neighborhood. They do not care about their consumers. They will lie to sell you a car. You can do better at any other Chevrolet dealership.
Complete and utter scam. My power steering went out and I took it up there to them to fix under warranty. They never called the warranty company and tried to charge me over $7000 for parts and service I didnt ask for. This place is a joke and should be shut down. You can never get in contact with anyone and when you do everyone is oblivious. Please for the love of everything dont buy or have service done here unless you like being scammed and robbed.
I went to inquire about a vehicle purchase. They quickly implied I would be rolling over a lot and it would be difficult. I told them then I would just like my keys back and was ready to leave. I believe I asked for the keys 5 different times. I kept getting put off just one more minute. Magically at 8p sharp when it was time to close, I got my keys back. I found the experience to be intimidating and predatory. To Whom It May Concern,Thank you for the opportunity to respond to the concerns raised by Mrs. ****** We take this ... read more
Frequently asked questions about West Chevrolet
How is West Chevrolet rated?
West Chevrolet has a 4 star rating with 63 reviews.
When is West Chevrolet open?
West Chevrolet is closed now. It will open at 9:00 a.m.
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