Werner Restoration Services Inc

Thomas B 

on BBB

10 months ago

I discovered water coming through my drywall ceiling and onto the basement carpet. I thought it was a burst pipe and called a plumber. He quickly determined the pipe wasn't burst and the problem was upstairs in the laundry room with the washer. He recommended I call Werner to get things dried out and ready for repair. Werner had a team at my house an hour and a half later. They got things dried out, removed drywall ceiling and along the wall that were damaged. Also removed a couple rows of tile to get to the subfloor and get... read more

Claire S 

on BBB

a year ago

We hired Werner for water damage that occurred due to a backed-up sewage pipe, that also broke. Werner was hired because we were told by the project manager that they would start the mitigation/demo job within a week and get it done in 2 days. They did not start the job for 3 WEEKS! It was excuse after excuse and absolutely NO communication! They also showed up and entered our home on a day we were told they could not come (breaking and entering).They pulled our kitchen floor up and left ALL the staples and wood pieces cover... read more

Melette P 

on BBB

a year ago

Im giving Werner five stars only because it doesnt give me the option of rating them higher than that - and they deserve it. Everyone we dealt with at Werner (******, ****, *****, *****, *****, ********, ******, and everyone else I may be missing) was absolutely fantastic on both the mitigation side and the restoration side. Not only did they do a wonderful job, they delivered everything exactly as they promised. They took what we saw as a nightmare and relieved us of as much stress as possible. They also did a great job of ... read more

Pam D 

on BBB

5 years ago

Horrible communication, told things were covered at beginning then owed them an extra $2000. Left cigarette butts and sharp objects in my driveway. Took chairs out of my garage (which they had no reason to enter) for their numerous breaks to lounge in. Used my garage to store things in so I couldn't park my car in there. Told me I needed a new toilet because it was old (it was replaced 2 years ago). I felt everywhere I turned they were trying to get more money out of me. They would show up for a couple of hours a WEEK!! I wo... read more

Jeff D 

on BBB

5 years ago

They were the number one pick for around my area according to my insurance company, not never having to do a claim before I figure pick the top one! Well it was a very bad deal. I had a gentlemen From Werner restoration come out and look over the damage, he let me know, of what there were going to do and explained a little about how it worked when they do it, they sent the quote to my insurance company. Once I got the contract back about a week and half later the insurance company called and ask if they had started the work ... read more