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Wellstar Neurology
- Healthcare
- Woodstock, GA
About this business
Location details
120 Stone Bridge Pkwy Suite 210, Woodstock, GA, 30189, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to get a simple appointment cost estimate for over a month, and the customer service has been a total horror show. They either don’t answer the phone or refuse to assist when they do. Instead of taking responsibility for their own pricing, they keep trying to push the bill inquiry onto my Primary Care Physician. My PCP has confirmed multiple times that this is their responsibility, not hers. It shouldn’t be this hard to get a straight answer about medical costs. Save yourself the headache and go somewhere ... read more
Dr. Pratibu is nice and seems to do well but outside of that I would say the people in the office are horrendous. I will never be going back to them as it has been over a month and they never submitted my prior authorization for my prescription. When trying to call the office it goes straight to a voicemail that does not get a response. When i spoke to the one lady who answered she was rude and directed me straight back to the voicemail that was not responding. If I go to the doctor and I can't get a response after spending ... read more
Wish I could give 0 stars. I'm so frustrated. Went to the Dr. whom I really liked. He gave me a new medicine as well as a bunch of samples to use while I waited for my prescription. Knew I would need a PA ahead of time and we discussed that at length. I've tried all the pre-req meds so should be no issue. Month later and I'm out of my samples and still no PA. I've called and left vm's, emails, called their main line and had them email...nothing...currently sitting on hold for who knows how much longer. My pharmacy has reache... read more
You cannot even call in to reach the front desk then it only gives you 2 to 3 doctors to choose from to reach their nurse which you’re not updated.
If I could zero stars, I would. Messages in mychart do not get answered. Long wait times when you call. Left message on nurse line twice now and no call back. Cannot get my meds refilled or switched. Staff is not helpful and when they finally message back after numerous messages, very short. Went 2 weeks during holidays w/migraine sent numerous messages unanswered!! Doctor is good, but staff and customer services is terrible. Cancelled my apt and going elsewhere!!!
Frequently asked questions about Wellstar Neurology
How is Wellstar Neurology rated?
Wellstar Neurology has a 2.2 star rating with 11 reviews.
When is Wellstar Neurology open?
Wellstar Neurology is closed now. It will open tomorrow at 9:00 a.m.
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