Wells Fargo Home Mortgage

Carrie S. 

on Yellow Pages

7 years ago

Twice my check cashed not credited to my loan. Still not fixed it’s been three months. Can’t get Anthony Johnson to return a call. No one wants to help!!! So ticked off! I have spent days sowing g cashed checks to every customer service person. No return calls. I get a number that they are looking into it!!! 

Christopher R. 

on Yellow Pages

8 years ago

I would like to thank Kate H. of the Executive Escalation Team who is OUTSTANDING! Thank you for all your help. 

Cindy A. 

on Yellow Pages

11 years ago

This bank can really use a dose of customer service. I don't understand why they will not pay my taxes or insurance with the escrow monies??? Are they just thieves ? I don't understand why they collected the money? They won't give me my money or pay the mortgage escrowed monies. WELLS FARGO BANK IS THE WORST NIGHTMARE OF MY LIFE! The system can't be fixed. Your hours of operation state that you are open Friday and Saturday, but you wouldn't be able to have my money back to me ever??? Oh, and by the way you have an attitude w... read more

abanks3123 

on Yellow Pages

12 years ago

This bank can really use a dose of customer service. After discovering they sent payment to my bank a week early, I called to correct the issue. The first customer rep, Jessica, kept telling me over and over again their process for stealing my money. I understood their process, but didn't understand why if you took the money by mistake and see the mistake in your system you can't fix it until the following week. Your hours of operation state that you are open Friday and Saturday, but you wouldn't be able to have my money bac... read more