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Wellness Shop at Jacuzzi London
- London, ON
About this business
Location details
410 Southdale Rd W, London, ON, N6K 3X4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Absolute worst customer service I’ve ever experienced. They “winterized our tub” as they advised us it was the best option until getting a part replaced. Come to find out they did not properly winterized the lines and all of our pumps turn d into blocks of ice and now we keep getting the run around for weeks saying someone is sick or the weather is too cold when it’s only -2, list goes on and on.. the amount of time spend trying to resolve this issue is insane.. they were very response up until the issue arrived that was cau... read more
I DO NOT recommend this company for a hot tub purchase. I thought hey spending more $ for a name brand will ensure the quality will last, we'll I'm here to tell you the quality is not good. They have excellent sales team, will go above and beyond to help with any questions, any time, right up until the point they have your $$. Then, when issues start coming up they wash their hands of it. Cover got mold, waterlogged, broken clips, and took weeks of me fighting to get a replacement under warranty, then about 6 months to ship,... read more
We purchased a Hot tub last month from the Wellness Shop in London and have been enjoying it ever since! Our family of 5 outgrew our old one and are super happy we can all go in and enjoy it again together a couple of times a week. Michael was great from the very start in the store! It took the exact amount of time they said it would take to get made and then it was boomed in some very professional guys! Thanks for all the great service!
The Wellness Shop in London is a clean, welcoming store with a variety of products on display and set up to show customers its features. Staff were great at answering all my questions even by text after I left the shop and thought of more things to ask. Responses were prompt but never pushy. Delivery was set up quickly and the process was efficient with all personal arriving on time, when stated. This was appreciated as I was working on day of delivery and had to arrange someone to meet them at my house. The Wellness Shop ha... read more
We had a technician come to our house as our Jacuzzi hot tub had a leak. Andrew knew right away that it was the waterfall and started removing the back panel and started pulling out some of the spray foam insulation. He immediately saw the water leaking from the broken connection and after a few minutes he replaced the part and then tested the unit which didn't leak again. Andrew instructed me to keep an eye on the hot tub for the next couple of days to make sure there wasn't any further issues. I bought some spray foam insu... read more
Frequently asked questions about Wellness Shop at Jacuzzi London
How is Wellness Shop at Jacuzzi London rated?
Wellness Shop at Jacuzzi London has a 4.6 star rating with 439 reviews.
When is Wellness Shop at Jacuzzi London open?
Wellness Shop at Jacuzzi London is open now. It will close at 7:00 p.m.
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