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Wellness Shop at Jacuzzi London
- London, ON
About this business
Location details
410 Southdale Rd W, London, ON, N6K 3X4, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Absolute worst customer service I’ve ever experienced. They “winterized our tub” as they advised us it was the best option until getting a part replaced. Come to find out they did not properly winterized the lines and all of our pumps turn d into blocks of ice and now we keep getting the run around for weeks saying someone is sick or the weather is too cold when it’s only -2, list goes on and on.. the amount of time spend trying to resolve this issue is insane.. they were very response up until the issue arrived that was cau... read more
Great experience with Michael Boyle. He helped us pick out the perfect tub for our family. We had a minor issue after installation and he was incredibly helpful with troubleshooting it with us and making sure it was resolved and we were happy. Would recommend wellness shop to our family and friends.
We purchased a Hot tub last month from the Wellness Shop in London and have been enjoying it ever since! Our family of 5 outgrew our old one and are super happy we can all go in and enjoy it again together a couple of times a week. Michael was great from the very start in the store! It took the exact amount of time they said it would take to get made and then it was boomed in some very professional guys! Thanks for all the great service!
I DO NOT recommend this company for a hot tub purchase. I thought hey spending more $ for a name brand will ensure the quality will last, we'll I'm here to tell you the quality is not good. They have excellent sales team, will go above and beyond to help with any questions, any time, right up until the point they have your $$. Then, when issues start coming up they wash their hands of it. Cover got mold, waterlogged, broken clips, and took weeks of me fighting to get a replacement under warranty, then about 6 months to ship,... read more
The Wellness Shop in London is a clean, welcoming store with a variety of products on display and set up to show customers its features. Staff were great at answering all my questions even by text after I left the shop and thought of more things to ask. Responses were prompt but never pushy. Delivery was set up quickly and the process was efficient with all personal arriving on time, when stated. This was appreciated as I was working on day of delivery and had to arrange someone to meet them at my house. The Wellness Shop ha... read more
Frequently asked questions about Wellness Shop at Jacuzzi London
How is Wellness Shop at Jacuzzi London rated?
Wellness Shop at Jacuzzi London has a 4.6 star rating with 446 reviews.
When is Wellness Shop at Jacuzzi London open?
Wellness Shop at Jacuzzi London is open now. It will close at 7:00 p.m.
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