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We Fix Fireplaces
- Fireplace Services
- Marshfield, WI
About this business
Location details
503 E Ives St #306, Marshfield, WI, 54449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The owner of this company treated us horribly. We purchased a $5000 wood stove from him and were given a two week window of when it would be installed. We called to inquire on the status, and we must have offended him, because he hung up on me. He assumed we just wanted him and/or his workers to get the job done right away for a party. That was not the case- I needed to take off work that day and we were trying to make sure we had everything ready for them. We tried to explain that if it was going to be a year out, we would ... read more
Business response:
I copied & pasted the response to this complaint below.***** special ordered a Wood *************** System & paid for materials on October 26th. We put a rush on things, as we were trying to beat the snow (installers have to get up on the roof) We were moving her up to front of the list and told her to plan on the Week of Nov. 6th or Nov 14th for install. On the afternoon of the 14th, she called me and wanted assurances it would be installed that week or she was going to cancel. The stove had come in, but we were waiting on ... read more
RUN don't walk away from this place. Paid big $ for the fancy cabinets & fireplace. Roof leaked where the vent pipe went. Water in the fireplace, Fireplace has been discontinued so I am told "go somewhere else" for service. Blower motor has already been replaced twice. I bought a fancy screen also so they took the top vent when they left, now I cannot find one ***** ***sarcasm from both of them. Now he wants to sell me another fireplace, do I have stupid written on my forehead.
Business response:
This fireplace was not purchased from my company. We were contracted to replace her blower and clean her fireplace in 2015, without incident. We made a courtesy no charge stop this summer as she was having odor issues and we offered help. I do know that the fireplace was originally installed in the early 2000's and is almost 20 years old. No idea why she is so upset, but I wish her well.
Frequently asked questions about We Fix Fireplaces
How is We Fix Fireplaces rated?
We Fix Fireplaces has a 3.3 star rating with 16 reviews.
When is We Fix Fireplaces open?
We Fix Fireplaces is open now. It will close at 6:00 p.m.
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