Lyana F. on BirdEye
6 months ago
03/23/2022, 10:14 AM
The number of one-star reviews on the Ft. Lauderdale BBB website speaks for itself, but I'll add mine because this company deserves absolutely no business from anyone. Prior to the pickup of my belongings out of state, their customer service representative I spoke with told me I would be contacted by a dispatcher to schedule the delivery of my belongings at my home address. Instead, I received a text message from an unknown number two days after the pickup from one of their drivers, claiming they'd tried calling me multiple times the previous day, and telling me they'd be delivering that very morning. When I contacted this driver and explained to them I'd never received any call from their number, nor any text or voicemail message from anyone previously to schedule my delivery date, they simply shouted over me and repeated they'd called me from a different - and also unknown - number and that I hadn't answered, and that I could expect to pay an additional $1,000 if I chose to reschedule my delivery date. I was forced to rush home from work and take a n unexpected day off to attend to a delivery I didn’t schedule, causing me great inconvenience. To boot, my furniture arrived with dents and scratches that were not there previously.
As it appears the proprietor is responding to other negative reviews by simply claiming the reviewer isn't one of their customers, I'll add that this company not only does wrong by their clients but also lies to cover for their abysmal work. They are obviously fraudulent and it boggles the mind that they're still in business.