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W.B. Mason
- Industrial Equipment Supplier
- Newburgh, NY
About this business
Location details
12 Jeanne Dr, Newburgh, NY, 12550, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
01/23/2024 -- Upgrading my review from a 1 to a 3 star since WB Mason has been trying to work with me to make things right in terms of turnaround time in getting me my deliveries ......... Not sure what is going on at WB Mason lateley but items that were always being delivered next day aren't showing up until after I call my customer service rep 5 days later. Meanwhile my credit card is being charged without services being rendered. This has been going on for the last 6 months so it is no longer a one-off occurrence.
Not sure what is going on at WB Mason lateley but items that were always being delivered next day aren't showing up until after I call my customer service rep 5 days later. Meanwhile my credit card is being charged without services being rendered. This has been going on for the last 6 months so it is no longer a one-off occurrence.
recent delivery issue resolved personally by branch manager Michael S. Very happy with the personal attention we received.
Don't use them ever. Poor service. Very unresponsive. Sent two "contact us" messages on their website over the course of a two week period. Never heard anything back. We were relocating our office and were going to bring a much bigger relationship to them for an entire office building, but needed to coordinate the specifics and get a pick up at the old office prior to the move. After there was no response at all, the new office building decided to go with another company (who already showed up mind you). I called and spoke w... read more
We have been ordering from them for over 10 years and they have always been reliable and on time. Within the last few months they have been terrible with delivery time and accuracy. I repeatedly asked and entered in my profile by what time we need the delivery, yet they repeatedly show up after we close and then do the same thing the next day, until it takes about a week to get our order and then something is usually missing. Often times it states in our profile that the order has been delivered, when it hasn't. I usually do... read more
Frequently asked questions about W.B. Mason
How is W.B. Mason rated?
W.B. Mason has a 2.4 star rating with 8 reviews.
When is W.B. Mason open?
W.B. Mason is closed now. It will open at 8:00 a.m.
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