This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Waterstone Mortgage Corporation
- Finance
- Niceville, FL
About this business
Location details
4592 FL-20, Niceville, FL, 32578, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was the most “painful “ process for purchasing our home. Our mortgage handler was awful. She was rude, threatening, careless and very unprofessional. Every time something was due to her, it was always stated “if you don’t do…you will not get your loan”. Instead of working with us, she made us anxious and constantly worried. I would NEVER recommend this company, nor Heather C.
Business response:
We appreciate having spoken with you about the details of your transaction and the level of service and communication you feel that you received. At Waterstone Mortgage, it is our goal that every customer walks away feeling as though they've been treated with the utmost respect and professionalism. We are sorry that you feel as though we fell short, however, we are extremely happy and appreciative to have helped you achieve your financing goals, and we hope you are very happy in your new home!
This was the most “painful “ process for purchasing our home. Our mortgage handler was awful. She was rude, threatening, careless and very unprofessional. Every time something was due to her, it was always stated “if you don’t do…you will not get your loan”. Instead of working with us, she made us anxious and constantly worried. I would NEVER recommend this company, nor Heather C.
Business response:
We appreciate having spoken with you about the details of your transaction and the level of service and communication you feel that you received. At Waterstone Mortgage, it is our goal that every customer walks away feeling as though they've been treated with the utmost respect and professionalism. We are sorry that you feel as though we fell short, however, we are extremely happy and appreciative to have helped you achieve your financing goals, and we hope you are very happy in your new home!
Lost my $500 earnest money Removed my 1 star review (So funny) Rate keep changing interest rate Process taking forever Here is the story. They refused to refund my $500 of earnest money. The reason was that the interest rates keep changing and they told me to put down some money which was not included form the original agreement. By the time I received another closing disclosure right two week before closing, it shocked me since the rate was completely changed from the beginning and told me to put down some money. Once I cou... read more
Business response:
We've been attempting to get ahold of you since June, when you first expressed the same concern. We apologize that we were unable to refund your good faith deposit; as you authorized the use of it for services performed by the appraiser. And we can assure that we never remove our customers reviews. If you have further concerns you'd like to discuss, please contact our Customer Relations Manager at ************
Lost my $500 earnest money Removed my 1 star review (So funny) Rate keep changing interest rate Process taking forever Here is the story. They refused to refund my $500 of earnest money. The reason was that the interest rates keep changing and they told me to put down some money which was not included form the original agreement. By the time I received another closing disclosure right two week before closing, it shocked me since the rate was completely changed from the beginning and told me to put down some money. Once I cou... read more
Business response:
We've been attempting to get ahold of you since June, when you first expressed the same concern. We apologize that we were unable to refund your good faith deposit; as you authorized the use of it for services performed by the appraiser. And we can assure that we never remove our customers reviews. If you have further concerns you'd like to discuss, please contact our Customer Relations Manager at ************
Cathy k******* was great to work with until she wouldnt refund me for an appraisal I cancelled and she confirmed it was canceled. Now she just ignores my messages with no plans on refunding me for a SERVICE I CANCELLED and it was CONFIRMED. I even sent her screen shots of proof but she refuses to refund me.
Business response:
Ms. G*****, we've been attempting to contact you this week via phone and email, however we've been unsuccessful. Please reach out to our Customer Relations Manager at 262-701-5925 so that she can provide you information regarding your transaction and refund request. Thank you.
Cathy k******* was great to work with until she wouldnt refund me for an appraisal I cancelled and she confirmed it was canceled. Now she just ignores my messages with no plans on refunding me for a SERVICE I CANCELLED and it was CONFIRMED. I even sent her screen shots of proof but she refuses to refund me.
Business response:
Ms. G*****, we've been attempting to contact you this week via phone and email, however we've been unsuccessful. Please reach out to our Customer Relations Manager at 262-701-5925 so that she can provide you information regarding your transaction and refund request. Thank you.
I have used Waterstone Mortgage to help with the purchase of my first home almost 10 years ago, and again to refinance. My broker Ryan G****** was honest, knowledgeable, helpful, fair, kind and available for every question, comment and concern. I have recommended them to friends, family and colleagues several times, and will continue to do so. It can be very scary making such a big purchase but Ryan's gentle approach made each of my experiences feel very familiar and pleasant. If I could give Waterstone Mortgage 20 stars, I ... read more
Business response:
Thank you for the amazing review, Monica! We're so happy to hear that Ryan took such great care with you, on your purchase and refinance! We take alot of pride in the level of service and communication we give all of our customers, and your feedback reminds us how very rewarding our mission is!
I have used Waterstone Mortgage to help with the purchase of my first home almost 10 years ago, and again to refinance. My broker Ryan G****** was honest, knowledgeable, helpful, fair, kind and available for every question, comment and concern. I have recommended them to friends, family and colleagues several times, and will continue to do so. It can be very scary making such a big purchase but Ryan's gentle approach made each of my experiences feel very familiar and pleasant. If I could give Waterstone Mortgage 20 stars, I ... read more
Business response:
Thank you for the amazing review, Monica! We're so happy to hear that Ryan took such great care with you, on your purchase and refinance! We take alot of pride in the level of service and communication we give all of our customers, and your feedback reminds us how very rewarding our mission is!
It is could leave this company a -5 star I would. They are horrible!!! After dealing with them and reading the reviews they have done the same thing to me. Due to my credit score not being the bright and shinning start that they are are apparently looking for, they are gave me the run around. They shared personal information with my realtor and refused to call me to discuss it. They were never once given permission to share with the realtor. This is absolutely ridiculous! After several calls and emails to them they still hav... read more
Business response:
We appreciate having been able to speak with you and discuss your concerns. Should you have any further questions or concerns, please contact our Customer Relations Manager at 262-701-5925.
Frequently asked questions about Waterstone Mortgage Corporation
How is Waterstone Mortgage Corporation rated?
Waterstone Mortgage Corporation has a 2.7 star rating with 10 reviews.
When is Waterstone Mortgage Corporation open?
Waterstone Mortgage Corporation is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com