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Waterstone Mortgage Corporation
- Finance
- Niceville, FL
About this business
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable...
Location details
4592 FL-20, Niceville, FL, 32578, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Joey was extremely helpful and very easy to work with. He called every week, made sure everything was understood, sent emails. Easy to connect with and very knowledgeable. He has a great team. I am so blessed to be in my new home and it was an easy process thanks to Joey and his team.
Business response:
Thank you for your 5* review, *****! We are so glad you had a wonderful experience with **** and his team! Enjoy your new home!
For me, this company was about the only shining star in a very difficult transaction. Issues with seller, both agents, and numerous mistakes. Michael who I dealt with was very helpful and patient. Yes, the company is out to make money. I still don't understand some of the policies that govern the mortgage business today. However, in the end, good service from Waterstone.
Business response:
Thank you for the 5 Star Review, ***! We're so happy to hear everything went well with your purchase, with the help of ******* and his team. We hope to work with you again in the future!
Waterstone Mortgage had been recommended to me by several different people when I first moved to **. I contacted Jason **** a year before I was ready to start house hunting. He took time to listen to me and gave me great advice. When I was ready to start looking, I went back to him. My first concern was to understand how much I could borrow. I made three offers before I was successful. Each time, Jason and his team were able to get the paperwork together to make an offer, inspite of the short time frame and being a weekend. ... read more
Business response:
Thank you for the 5* review, *******! We really appreciate it! I hope you are loving your new home, it was a pleasure helping you and if you ever need anything in the future, please don't hesitate to ask.
This company is so disorganized, unprofessional, and it's representatives are RUDE. When I bought my home, within days they flipped the loan to another company, yet continued to call me daily, soliciting "mortgage protection" which I already have. The amount of phone calls and mail I received bordered on harassment. Each and every time I spoke to someone on the phone, I requested that my number be removed from their calling list, which they never do. They also insisted that I called them (why would I do that?!?!?!?) and were... read more
Business response:
We apologize for the frustration you've been experiencing, ******. We can assure you that Waterstone Mortgage does not offer mortgage protection plans post-close, and the solicitation calls you've been receiving are coming from a third party company not associated with Waterstone Mortgage. You are a valued customer and we appreciate having worked with you on your home loan. If you wish to discuss this further, please contact our Customer Relations Manager at ************. We'd be happy to speak with you.
I would never ever refer this company to my worse enemy. Disclaimer I did work for this company for almost 8 years. I worked with Jordan in the Marshfield office. I went to him because I thought he would treat me good considering all I had done for him as his underwriter, that was a mistake. I was looking to buy a 2nd home and reached out to him for rates. His first response to me was we should de this as a primary home since the rates and pricing was better. Being an underwriter I knew this was fraud and told him no. Once w... read more
Business response:
Waterstone Mortgage takes the allegations set forth in this review very seriously. We appreciate having already spoken with you at great lengths several weeks ago.
This was the most “painful “ process for purchasing our home. Our mortgage handler was awful. She was rude, threatening, careless and very unprofessional. Every time something was due to her, it was always stated “if you don’t do…you will not get your loan”. Instead of working with us, she made us anxious and constantly worried. I would NEVER recommend this company, nor Heather C.<br /> <br /> <br />
Business response:
We appreciate having spoken with you about the details of your transaction and the level of service and communication you feel that you received. At Waterstone Mortgage, it is our goal that every customer walks away feeling as though they've been treated with the utmost respect and professionalism. We are sorry that you feel as though we fell short, however, we are extremely happy and appreciative to have helped you achieve your financing goals, and we hope you are very happy in your new home!
Lost my $500 earnest money Removed my 1 star review (So funny) Rate keep changing interest rate Process taking forever Here is the story. They refused to refund my $500 of earnest money. The reason was that the interest rates keep changing and they told me to put down some money which was not included form the original agreement. By the time I received another closing disclosure right two week before closing, it shocked me since the rate was completely changed from the beginning and told me to put down some money. Once I cou... read more
Business response:
We've been attempting to get ahold of you since June, when you first expressed the same concern. We apologize that we were unable to refund your good faith deposit; as you authorized the use of it for services performed by the appraiser. And we can assure that we never remove our customers reviews. If you have further concerns you'd like to discuss, please contact our Customer Relations Manager at ************
Cathy k******* was great to work with until she wouldnt refund me for an appraisal I cancelled and she confirmed it was canceled. Now she just ignores my messages with no plans on refunding me for a SERVICE I CANCELLED and it was CONFIRMED. I even sent her screen shots of proof but she refuses to refund me.<br /> <br /> <br />
Business response:
Ms. G*****, we've been attempting to contact you this week via phone and email, however we've been unsuccessful. Please reach out to our Customer Relations Manager at 262-701-5925 so that she can provide you information regarding your transaction and refund request. Thank you.
I have used Waterstone Mortgage to help with the purchase of my first home almost 10 years ago, and again to refinance. My broker Ryan G****** was honest, knowledgeable, helpful, fair, kind and available for every question, comment and concern. I have recommended them to friends, family and colleagues several times, and will continue to do so. It can be very scary making such a big purchase but Ryan's gentle approach made each of my experiences feel very familiar and pleasant. If I could give Waterstone Mortgage 20 stars, I ... read more
Business response:
Thank you for the amazing review, Monica! We're so happy to hear that Ryan took such great care with you, on your purchase and refinance! We take alot of pride in the level of service and communication we give all of our customers, and your feedback reminds us how very rewarding our mission is!
Frequently asked questions about Waterstone Mortgage Corporation
How is Waterstone Mortgage Corporation rated?
Waterstone Mortgage Corporation has a 2.7 star rating with 10 reviews.
When is Waterstone Mortgage Corporation open?
Waterstone Mortgage Corporation is open now. It will close at 5:00 p.m.
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