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Waste Management

3.3

About this business

Location details

1515 Pony Farm Rd, Jacksonville, NC, 28540, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.3343 reviews
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Shelby Knight's profile image
Shelby Knight 
a week ago

Edit again because this company is pure trash; Here we are two days to 2026 and we are being charged again LMAO. I have emails saying our service is cancelled and that the ‘pickup fee’ was dismissed. Going to BBB next since i am out of my mind with this situation. This company needs to be shut down for its incompetence. Edit; After a week or two from the bin being picked up we still received an email invoice. I had to call (even though our account is at zero balance and closed out) to ask what was going on. They were billing... read more

Heather Eddy's profile image
Heather Eddy 
a week ago

They charge you for “energy” if you try to cancel. They took our mailbox out one time, have left it in the middle of the cul-de-sac and usually leave it in the middle of the driveway all because they only have trucks with the claw and don’t get out of the truck. It’s Sunday after Christmas and they never picked up our trash. We are tired of them and are canceling. Should have when they picked our mailbox out of the ground. 

Drako Owens's profile image
Drako Owens 
3 weeks ago

Would give even less stars if possible. They charge you a fee to drop off their own trash can( you can't have your own or pick theirs up) as well as charge you 75$ to pick it up if you cancel( you can not drop it off for them). They tell you its one price per month but they don't tell you they charge you for the gas on their trucks so the monthly fee always changes. They also have a terrible billing issue where the auto pay constantly fails and if you don't catch it they charge you late fees. This company just does anything ... read more

Samantha Buckley's profile image
Samantha Buckley 
4 weeks ago

Tonya with customer service was very kind and quick to help me with my concern. 

Jeszi Padgett's profile image
Jeszi Padgett 
a month ago

This company will charge you more and more every single month just like Spectrum does. And when you cancel you're surprised woth a $75 removal fee. Maybe it's intended as a pun that this trash company is actual garbage at their job?? The drivers are lazy and disrespectful. They take things out of my trashcan and leave it on the ground and this last time at pick up they broke the lid right off and didn't notify anyone or let me know. In the video you can see the guy is legitimately smashing the heck out of it over and over ag... read more

Frequently asked questions about Waste Management

How is Waste Management rated?

Waste Management has a 3.3 star rating with 343 reviews. 

When is Waste Management open?

Waste Management is closed now. It will open at 9:00 a.m. 

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