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Wade Ford, Inc. Service
- Automotive
- Smyrna, GA
About this business
Wade Ford technicians are highly trained and certified to perform whatever work you may need on your vehicle including: General Automotive Repair Preventative Car Maintenance Air Conditioning and Heater Service Cooling System and Radiator Repair Synthetic Motor Oil Replacement Oil Filter Replacement Brake Repair Engine Diagnostic Tune-Up Belts, Hoses, Fluids Air Filters Alternators Batteries Headlights Starters Transmission Services Struts All Fluid Level Checks & Corrections
Location details
3860 S Cobb Dr SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I felt compelled to leave a review given how terrible an experience I had with Wade Ford this past week. I’ve been going to them for 3 years now and have, until now, enjoyed really great service. This year I’ve noticed a massive decline in customer service. I am writing about my experience because this seems to go beyond being just a hiccup to dysfunctional communication and terribly bad customer service. I delivered my truck (2021 F-150) on Monday morning for oil and filter change, along with the current recall for the rear... read more
Would give 0 stars if it was possible. For the service and sales teams. They started by messing up my initial preorder, then have proceeded to drop the ball constantly when doing recall and warranty work. Their communication is terrible, and they don’t take ownership for any of their mistakes. Based on the reviews it appears others are having good experiences. I guess I’m just unlucky.
Made a service appointment for Saturday morning after getting a recall notice in the Ford app. Drove 30 minutes there, to be told rudely that they don't do recall appointments on the weekend, and that you have to leave the the vehicle there 3 days only during the week. Complete waste of time
BEWARE! Lack of communication and NO INTEGRITY. Took my 2020 F-250 here due to a ticking noise coming from the engine that can clearly be heard. They threw 2 parts at it each time claiming that it fixed the noise, however it did not. Returned a third time for the same issue with video evidence of the ticking noise still present, even on the day of drop off. Truck sat with them for 3 weeks with little to no communication of updates other that “Ford denied the tear down of the engine” claiming they hadn’t submitted proper evid... read more
A terrible system for service made worse by bad communication. I called last week and made an appointment for a recall for my car. They told me no problem, scheduled the appointment and told me it would take one day. I dropped my car off yesterday and Earl, after checking with his manager, said they'd be able to get it done in a day. After 24 hours, I tried calling five times to get ahold of someone for a status update. You can only work with whomever checked you in, so I was dependent on Earl. After four phone calls to the ... read more
Frequently asked questions about Wade Ford, Inc. Service
How is Wade Ford, Inc. Service rated?
Wade Ford, Inc. Service has a 4.6 star rating with 994 reviews.
When is Wade Ford, Inc. Service open?
Wade Ford, Inc. Service is closed now. It will open at 7:30 a.m.
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