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W Johnstone & Sons
- Contractors
- Dumfries, Dumfries
About this business
Location details
The Garage, Dumfries, Dumfries, DG2 8RA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Placed an order to fit a pump. Told it would be “next week”. Called to request a date. Told the “fitter is on holiday”. Called again a week later. Told fitter “off sick” and “we will call with a new date”. 4 weeks later we got a call to ask why we hadn’t called. Absolutely useless customer service.
Have used Johnston's for several years..they installed my heating system. This week my heating has been boiling!! Water like it's come straight from a kettle!! Johnston's said they were too busy to come out and suggested I turn the water heater off...did this but the water continues to boil!!! I rang again but was told too busy to come out.... Johnston's then suggested I find someone else ....Nice hey! Won't use them again...
Had a small job carried out.The technican who carried out the work was very good. I had phoned and booked the job in advance and went through the details and prices with the chap over the phone,he gave me the hourly rate and the mileage payable to the job,and confirmed this was what I would pay as well as any parts required.He couldn't confirm how long it would take as he hadn't seen the job nor knew exactly what it would involve ,this would be down to the technical details on site.i would then be e mailed the bill. The engi... read more
Booked an appointment, they didn't show. Tried calling several times, no answer, no opportunity to leave a message. I agree with Fabia, find a professional that knows something about managing a business.
Fitted my new bathroom and combi boiler. Prompt, tidy, efficient, great people. Fantastic jobs on both occasions. I wouldn’t go past these guys. Highly recommended.
Frequently asked questions about W Johnstone & Sons
How is W Johnstone & Sons rated?
W Johnstone & Sons has a 4 star rating with 14 reviews.
When is W Johnstone & Sons open?
W Johnstone & Sons is closed now. It will open tomorrow at 8:30 a.m.
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