W Cosmetics Chatswood

Kenny Wong 

on Google

3 weeks ago

Outstanding customer service from Jiji, deep knowledge and expertise on all products I asked for! 

Erika 

on Google

a month ago

Disappointing customer service experience on 14/12/25 at 6:50pm. I visited the store to ask a trainee retail assistant whether a particular item was in stock. I was told, quite dismissively, that “everything on the shelf is what’s available,” despite my past experiences at this same store where staff have checked drawers and back stock for items not on display. After some reluctance, the trainee did eventually look for the first item. While they were doing so, I politely asked if they could also check for a second item. This... read more

Aiden V7777 

on Google

a month ago

The trainee first tried to brush us off when we asked about stock of a product. Immediately told us no, without checking. Eventually, agreed to check. Said no, again. We asked about another product, and she outright refused to check for the second product. We were the only customers in the store - literally a case of “would rather do nothing than try to help a customer”. 

JLW Wong 

on Google

2 months ago

Service was courteous but not very helpful, and the product information was unclear. With better clarity, the experience could be much smoother. 

Lê Huỳnh Mai 

on Google

3 months ago

I am so disappointed with the staff at this store, I paid for the bag but they didn't give it to me. I will never go back to this store.