W Cosmetics Chatswood

imogen coyle 

on Google

2 weeks ago

Every time I buy a product and open it when I come home, it’s a completely different colour from what’s in the store. The testers r left out so long that the pigment changes drastically. When I bring it back, I can only get store credit. And ONLY credit at the particular store I bought it from. It’s extremely inconvenient. Pls CHANGE UR TESTERS! Also, what’s the point of getting credit at this store when I CANT BUY ANYTHING?? I’m not going to spend money here if I don’t know what I’m getting 

Chenle’s Dolphin Laugh 

on Google

a month ago

Bad customer service. Two staff members were very attentive and helpful when I asked for assistance. However, when I was exiting the store after I had paid for a makeup base, put it in my handbag, looked around the store, and chose not to buy anything else, a staff member stood at the exit and demanded to see what’s in my bag. When she saw the makeup base, she said, “I believe this is one of our products.” I said that it is and that I paid for it. She demanded to see a receipt. While she did say sorry after I showed her the ... read more

Emily Jiang 

on Google

2 months ago

rude and unprofessional staff.