Volvo Cars Manhattan

w Hu 

on Google

5 days ago

When I brought my car in, they told me it was still under warranty. A week later, they called me and said the car was actually not under warranty, and that I would need to pay almost $4,000 to get it fixed. I told them I wasn’t willing to spend that much money on the repair, so they said they would charge me a $450 fee instead. Then I asked them to put the car back together so I could come pick it up. But when I got the car back, I noticed that the check engine light and other warning lights were on, even though there were n... read more

Lydia 

on Google

5 days ago

Kim and her detailing team did a superb job returning my brand new Volvo to its original gorgeous condition (after the garage I park in had some sort of leak from the ceiling that damaged the roof—glass and paint). A huge relief—and stellar customer service! 

david 

on Google

a week ago

If I could give zero stars, I would. Volvo / Polestar Manhattan’s service department is an absolute disaster. They take your car and then flat-out tell you they won’t even look at it for 72 hours. No loaner available, but instead they “set you up” with a Hertz rental that’s a $35+ Uber ride away, only for Hertz to tell you they were never notified, so you waste even more time calling back and forth. Three days pass, no update. Four days, still no update. I finally call, only to be told they haven’t even looked at the car yet... read more

Scott Elliott 

on Google

a week ago

I had an appointment almost three weeks in advance because my Volvo’s check engine light was on. I usually take my car to the dealership where I bought it, but since I work in Manhattan, I thought it would be convenient to drop it off in the morning and go to work. I checked the error code and found that it was an emissions issue. Every time I’d visited my dealership before, my car had been seen, diagnosed, and fixed within the day, so I didn’t expect anything different. However, I was completely wrong. Although I had a 9 a.... read more

david 

on Google

a week ago

If I could give zero stars, I would. Volvo / Polestar Manhattan’s service department is an absolute disaster. They take your car and then flat-out tell you they won’t even look at it for 72 hours. No loaner available, but instead they “set you up” with a Hertz rental that’s a $35+ Uber ride away, only for Hertz to tell you they were never notified, so you waste even more time calling back and forth. Three days pass, no update. Four days, still no update. I finally call, only to be told they haven’t even looked at the car yet... read more