Edward L. on BirdEye
a day ago
06/25/2022, 07:20 AM
Volo Auto Sales – Buyer Beware
On Monday, June 28, 2021, I purchased a 1955 Ford Fairlane Crown Victoria Custom online from Volo Auto Sales (VAS) in Volo, Illinois. The purchase price was $74,998 plus Illinois Sales Tax at $4,687 for a total of $79,685.
I purchased the vehicle based on the company’s reputation (60+ years), the media presented e.g., video, images, written description, and multiple communications with Erik Haugaard (VAS Salesperson) via phone and email. I signed an AS-IS Statement based on the above without performing my own inspection.
This vehicle was advertised by Jay Grams of VAS as…
Video Advertisement: “This car was restored in 2005 so it’s got about 15 years and it has about 3,500 miles on it so it’s still an outstanding beautiful show car but now it’s time to get in and drive it and enjoy it.”
Written Description: “This is an incredible car. Finished 15 years ago and driven 3,500 miles. It still shows and functions incredibly well. I personally drove it home and was impressed. It is ready to be enjoyed – show and go!”
The written description, pictures, and video provided by VAS depicted a beautiful car with only 3,500 miles on a 15 year show car build. I felt confident that I was in good hands and that I was making a responsible and safe purchase decision. Little did I know what was in store for me!
This vehicle was grossly misrepresented in the VAS June 2021 written description, video, images, and post-sale appraisal by Jay Grams of VAS. The vehicle has been in the shop since its arrival on Thursday, July 22, 2021. The current repair bill is at $40,000+. The amount of damage to the components under the vehicle was extensive and immediately visible when on the lift.
This vehicle was listed for sale by VAS in circa October 2020. According to Erik Haugaard (VAS Representative), “The car went to a customer of ours that buys and trades regularly.”
The vehicle was returned to VAS in circa May 2021 and listed for sale again using the same video, images, and written description that were used for the October 2020 sale.
The vehicle I received was not in the same condition as the one advertised in the media presented by VAS, nor was it accurately appraised. I’ve provided comparison images in my communications to date, and those have been ignored.
I have made numerous attempts to resolve these ongoing issues since July 2021 through June 2022 (11 months). These attempts were executed via initial numerous email communications with VAS to multiple recipients, most were ignored. See detailed review link below for the Email Communications Timeline.
I also filed a Consumer Fraud Complaint with the Illinois Attorney General on Tuesday, March 15, 2022. Attempts to resolve this via the Illinois Attorney General Consumer Fraud Bureau were unsuccessful and the file was closed on Wednesday, June 8, 2022, due to the seller’s unwillingness to negotiate.
You can read my detailed review at https://C8DENCE.com/volo-auto-sales/review. This review contains 120 pages of “quoted” communications between myself and both Jay Grams and Brian Grams from Volo Auto Sales. There are 100+ images posted of the vehicle received and the damages that were immediately visible upon its first inspection after arrival in California. You can also view the vehicles history and the advertising media used for the sale in both October 2020 and June 2021.
• Advertised by VAS: https://C8DENCE.com/history/sales
• Received: https://C8DENCE.com/images/crevier/before
• Received: https://C8DENCE.com/images/cambra/before
• Repairs: https://C8DENCE.com/images/cambra/after
• Repairs: https://C8DENCE.com/gallery/restoration