Volkswagen Santa Monica Service and Parts Department

Vanessa McLean 

on Google

a year ago

Excellent customer service! Friendly, helpful and communicative. GREAT!!!! 

Kristen Bowman 

on Google

a year ago

I brought my car in on a Wednesday. I was told 1-2 days just for a diagnostic. 2 days later still hadn't been looked at then was told the technician called in sick and they would call me Monday. Throughout them having my car, I would call and leave messages and NEVER would get a call back so I would have to repeatedly call for updates, status, etc. The only saving grace was finally someone gave me a loaner vehicle while my car was worked on but outside of that, I had terrible communication with this service team. Kemberly wa... read more

John Galea 

on Google

a year ago

Jesus was friendly and professional and kept me up to date on the repair progress. My only complaint is about the dealership. My car wasn't that clean when I brought it in, but the exterior was filthy when I picked it up. Not sure where it was parked. When I used to go to the Audi dealer my car was always washed before I picked it up. 

A 

on Google

a year ago

The previous Service Manager Jennifer was so professional. Unfortunately the new manager Oscar is the complete opposite. Unprofessional and unproductive. I have been trying to reach him for months about my case. I have emailed him twice and left at least 5 voicemails over the course of 2 months. No response whatsoever. I eventually just had to come down here just to talk to him. I am utterly repulsed.