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Vivint Smart Home
- Security Services
- Logan, UT
About this business
Location details
1400 N 635 E, Logan, UT, 84341, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:30 a.m. to 11:00 p.m. | |
| Tue | 5:30 a.m. to 11:00 p.m. | |
| Wed | 5:30 a.m. to 11:00 p.m. | |
| Thu | 5:30 a.m. to 11:00 p.m. | |
| Fri | 5:30 a.m. to 11:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I have had Vivint since 2019, and only had one good customer service experience when they installed it! I have been trying to cancel it for over a year and now that I did what they asked they are now telling me I have to pay a fee to be done! They even admitted to telling me that I did what they said to do over a year ago and won’t let me cancel my account without paying a fee! I will never use them again!
We had Vivint for nearly a decade but when we moved and changed home security and called to cancel Vivint services they were extremely aggressive trying to get us to buy more products- refused to cancel us at that time. My husband called 3 times to ensure Vivint was cancelled, but every time heard something like this, "I'm sorry, it looks like the cancellation department didn't cancel your plan... I'll reach out to them again." Apparently, they will not let you cancel??? Multiple verbal requests, they say they'll send you an... read more
Vivint over-promises and under-delivers, you will pay high dollar $$ for the install- but the panels and cameras have issues, are offline randomly in the middle of the night, etc. When you try to cancel your plan, Vivint prioritizes filthy lucre not the customer. Very difficult to deal with the call centers- multiple agents with heavy accents, multiple verifications when they transfer you to someone else. I have called multiple times to cancel- was on the phone today for 58 minutes before they would allow this process. Addit... read more
If Google would let me give Stephen 11 stars, I would. Not only did he install our home security system flawlessly, but he managed to do it while making us laugh the entire time. Who knew getting cameras and alarms could double as a stand-up comedy show? He explained everything in plain English (instead of “tech wizard speak”), and now even my grandma could arm the system without accidentally calling in the SWAT team. He was on time, professional, and somehow made wires and sensors feel like magic. Also, I’m 97% sure the sys... read more
Great to go from need to set up. Frustrated had to secure down but happened.
Frequently asked questions about Vivint Smart Home
How is Vivint Smart Home rated?
Vivint Smart Home has a 4.3 star rating with 424 reviews.
When is Vivint Smart Home open?
Vivint Smart Home is open now. It will close at 11:00 p.m.
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