Vivint Smart Home

David Mendolia 

on Google

2 days ago

Same story as many, things were going well until they were not. Tried to cancel service, they didn't cancel it and billed me for 6 more months and never told me until they sent me a letter. 

Atkin K 

on Google

2 weeks ago

Don’t buy into the security company I spent $6000 on equipment and over the past year and a half. It always goes off-line or the equipment goes out. It’s not something that will protect your home and when I try to contact the company to cancel, they made it impossible to cancel my service so now I just have to go through with my bank to cancel it on the bank side 

Lexy Johnson 

on Google

2 weeks ago

Atrocious customer experience - My husband and I have been customers since 2019. Recently, for the past 4 months, our Vivint System has been temperamental, not working, and on-and-off locking us out of our home. We have spoken with Vivint customer service reps and managers on the phone 5+ times, and they've scheduled 3 appointments to come out to our residence. All of those said "appointments" have either been cancelled day-of or have been no-shows. I called yet again today after the 3rd appointment no showed and your custom... read more

Michael Coyle 

on Google

3 weeks ago

Vivint has been terrible from the start. Half the time our cameras don’t work, and when they do, the response time is so slow they’re practically useless — and that’s with 1 gigabit internet and three hubs. I’m switching back to ADT. They may cost a bit more, but at least their system works. I tried to save money, and the Vivint sales rep swore they were “the best.” That was a lie. I should never have left ADT. Vivint’s customer service is a complete joke. I’m not sure where their call center is based, but communication is n... read more

David Ryan 

on Google

a month ago

In July I moved from Eagan to Apple Valley. Before the move, I called to cancel my account — instead, your rep convinced me to transfer my service with the promise of all new equipment AND one year of free service, no contract. I asked multiple times for clarity, and it was confirmed. What I actually got: – A bill for $3,600+ in equipment charges for gear I was told would be free. – A five-year contract I never agreed to (was told there was no contract). – Installers who left my trim damaged, duplicated sensors, and added ha... read more