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Vitex Systems
- Home Automation
- Naples, FL
About this business
Specialties Vitex Home Automation offers a variety of services including; home automation, home security, home theatre installation, state-of-the-art wireless music systems, motorized shades, and outdoor lighting. No matter where you are, Vitex Home Automation keeps you connected to your home & loved ones all from easy-to-use mobile applications. Vitex Home Automation allows you to control many of the most important devices in your home & business from anywhere to help you save on energy costs. Their unique designs o... read more
Location details
6610 Willow Park Dr, Ste 201, Naples, FL, 34109, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I have been a loyal Vitex customer since 2013, since then I have spent many many thousands of dollars on Vitex work, products and services. However, today I received several very aggressive harassing emails and phone calls threatening me over the last 24 hours regarding two $21.39 payments they said I owe. I responded immediately to one of the 6 emails received in a row and included an email (WITH EVIDENCE SCREEN SHOT) I sent them in December, stating that I did email them a month ago to inform them that my records show I m... read more
Business response:
Spoke with customer on 1.15.20 at 2 pm. All concerns were addressed. We agreed I would pass along feedback to the team to offer better customer service. The customer agreed to remove the 1 Star review.
Our TV installer from Vitex, Daniel, provided outstanding service. He was prompt, professional, aligned the TVs perfectly, left everything clean and in order.
Business response:
We appreciate you taking the time to provide positive feedback on your recent experience. Your compliments with be shared with Daniel and the rest of the Vitex team. Our call center is open 7 days a week, please do not hesitate to contact our call center team with any questions. It never gets old hearing about our awesome team members. Thank you
Terrific installation, and service! Great job, Vitex Uxari!
Business response:
It's great to know that the level of service you received from our team was to your satisfaction. We thank you and are very appreciative for the time taken to provide positive feedback on your experience with us. If you ever have any questions, we are just a phone call away 7 days a week. Sincerely, Anthony L.
Offers a great range of services and products, but calling me 15 times in 2 minutes.... seems like an Autodialer....
Business response:
Hello Mr. ******, We appreciate the time taken in providing us your feedback. Please be assured our organization does not utilize any auto dialer features within our phone system. The management team will review call logs to determine a potential disconnect. Sincerely, Vitex Executive Team
Vitex has been excellent. They followed up and were on time, I am very pleased with everything they installed in my home. I particularly like the app on my phone. Plus, there is always someone there if I have questions, even on Sundays.
Business response:
Thank you so much for sharing your awesome experience with us and for being a part of our Vitex Family! Please let us know if there is anything we can ever do for you going forward, as we are always here and happy to help you.
To say I was disappointed with this company would be an understatement. They assumed monitoring of a home security system in a house we purchased in June 2015. Over the course of the next year the equipment began to fail. We were unaware of the failure until it was inspected by another service provider. When we terminated their service, they stated we had a 3 year contract. They apparently had my wife sign the last page without showing her any other. I found this company to focus on collecting disputed money with no regard t... read more
Business response:
Our records do not indicate ever receiving a call regarding service issues with the security system prior to installation. The only service recorded for the home after June 2015 was for the sound system which the technician resolved on site. All e signature contracts require the signor to review all page before entering a signature.
Frequently asked questions about Vitex Systems
How is Vitex Systems rated?
Vitex Systems has a 3.3 star rating with 6 reviews.
When is Vitex Systems open?
Vitex Systems is closed now. It will open tomorrow at 7:00 a.m.
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