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Vitality Living Arlington
- Assisted Living Facilities
- Arlington, VA
About this business
Location details
3821 Wilson Blvd, Arlington, VA, 22203, United States
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RecommendedAmazingly friendly and caring Staff!
I write this post in hopes that I can save anyone from the pain we experienced at Crystal Creek. From day 1, there was a complete lack of communication and often received false information. It took 6 full days for our family to receive a call from the medical team regarding Mom’s care and condition. This call only happened after I reached out to the corporate office to escalate. The lack of communication followed us through the entire 4 weeks of Mom’s stay, even after reaching out to numerous staff members including the Dire... read more
Business response:
Jan, thank you for taking the time to share this feedback with us. At Crystal Creek at Preston Hollow, we strive to provide high-quality care for every patient and family member we serve. Please feel free to reach out to our administration at (214) 363-5100 to discuss these comments.
Entirely too many issues to list. My family member has now been without an operational call button which the staff is well aware of for over 24hrs now . It is obvious that over the years brookdale west end does not see patient safety as a top priority !!!
RecommendedBuen servicio y personal amable
Business response:
Arvizu, thank you for sharing such positive feedback about Crystal Creek at Preston Hollow!
When I moved my loved one into this facility I was prepared for her to finish out her life at the facility. Fast forward to August I could not get her out of there quick enough! The director does not return phone calls when you call to inquire about your loved one. The director and the management staff are rude and condescending to family members, residents and the employees. I got more information from the Home Health staff who were going in and providing additional services to my loved one than I ever got from the staff at... read more
During this pandemic, Atria corporate has pulled all food service from each location and moved to a central downtown kitchen. The food has taken a nose dive and the residents are suffering for the bottom line profit. Food is cold and unappetizing. No mention was made to any family members or the residents until AFTER it was Implemented. What a lousy thing to do to our seniors durning a global pandemic! Now I have to find a new home for my father and move him. BE WARNED!!!
Business response:
Hi Lorrie, we take reviews like these very seriously and would like to help. I’ve passed along your comments to the Executive Director who will follow up to discuss your concern and clarify a few things about Atria’s commissary program in Louisville. Thank you.
RecommendedGreat wonderful care. Meals are superb. Awesome staff. Very professional and caring.
Business response:
Thank you so much for sharing this wonderful feedback about Crystal Creek at Preston Hollow with us, Greg! Have a great day!
RecommendedMy family and I have been SO impressed with Crystal Creek at Preston Hollow and the care provided to our grandparents. Dallas is fortunate to have such a luxury, yet affordable, living option for Seniors! I will recommend Crystal Creek at Preston Hollow to everyone I know!
Business response:
Hi, Patricia! Thank you for taking the time to share your family's experience with Crystal Creek at Preston Hollow! We strive to treat each resident as we would a member of our own family. Have a great day!
RecommendedRon AndersAppletree Court Assisted · Shared with Public I would like to express my thanks and appreciation for the entire staff at Appletree Court! My wife has been a resident since 8/1/18. The staff and caretakers really do care. It is not just a job but a vocation for them. They have gone above and beyond in this crisis in trying to help the residents! On several occasions staff or caretakers have used their personal phones to allow me to speak with my wife! If you are looking for a place for your loved one, I highly recom... read more
Frequently asked questions about Vitality Living Arlington
How is Vitality Living Arlington rated?
Vitality Living Arlington has a 4.5 star rating with 45 reviews.
When is Vitality Living Arlington open?
Vitality Living Arlington is open now. It is open 24/7.
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