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5441 Commercial Boulevard, Juneau, AK, 99801, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 5:00 p.m. | |
Tue | 8:00 a.m. to 5:00 p.m. | |
Wed | 8:00 a.m. to 5:00 p.m. | |
Thu | 8:00 a.m. to 5:00 p.m. | |
Fri | 8:00 a.m. to 5:00 p.m. | |
Sat | Closed | |
Sun | Closed |
I ordered my child’s birth certificate in March through the online portal. I was told 2-4 weeks for processing. It’s now May and I still have not received any word on when it will be shipped to me. I reached out through the online portal for help and all they did was direct me to call the office. I’ve called this place at least 3 different times and have been on hold with them for over an hour which is super frustrating because I just need answers which they do not give.
I -might- be bias because I used to work there. However, I have been their customer for many, many, years. Wedding, children births, etc. Customer Service has always been most excellent.
I spoke with two different people here and they went above and beyond to help me get my birth certificate straightened out. I ordered one and it was lost in the mail. I explained my situation to them and how I needed it in order to travel. They did everything in their power to get me one as soon as possible. There are truly great people that work here.
This is literally the worst records place I have ever experienced for records!!! I contacted Ms. Charlotte Perry a month ago for CORRECTIONS that someone had made TWICE on my childrens records through the time frame of 4 months. She told me to fax her the information asap. I even have it in an email for proof. I didn't get any responses to my emails telling her the information was sent nothing. When I realized nothing was happening i called to find out what's going on because we are military and the information that we need ... read more
never answered my call. still waiting fot my daughters birth certificate and its been 2 months...
Vital Statistics Department has a 2.5 star rating with 19 reviews.
Vital Statistics Department is closed now. It will open at 8:00 a.m.
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