Vital Registration Office

Amanda Asbury 

on Google

4 days ago

After months and months of trying to find out why I have not received my child’s new birth certificate it was only Melissa who took her time to help track down where all my documents were and what was needed for them to finish processing it. Give Melissa a raise! Please. 3 stars for how long this took to resolve. 5 stars to Melissa. The real MVP! 

Erin Brown 

on Google

2 weeks ago

After three and a half months of back and forth waiting for my sons birth certificate, I called them for a fourth time and they FINALLY told me that they sent it to the wrong address. Now copies of my son’s birth certificate are floating around somewhere unknown and the office told me that sometimes “orders get mixed up.” Orders of clothes and items get messed up, not orders from the office of vital statistics. They acted like they were doing me a favor by sending me comped copies as if I didn’t pay them and THEY messed up. 

Johnny Collins 

on Google

2 weeks ago

Easy to use 

Paula Taylor 

on Google

a month ago

Staff pleasant and helpful. 

Tenika Walls 

on Google

a month ago

I recently requested a certified copy of my elderly mother’s birth certificate, who was born in Shepherdstown, WV. I followed all instructions, submitted the payment, and provided accurate information. Unfortunately, what we received was highly disappointing and has caused a great deal of inconvenience. The certificate we received was handwritten, difficult to read, and contained a misspelling of my mother’s name. It also outdated, inappropriate racial language—specifically, her race was marked as “colored,” which is both of... read more