Vital Records Control

Amy Kerne 

on Google

3 weeks ago

Absolutely despicable company. They increased our bill by over 100% claiming it was due to a "tough year." There is no explanation, just a minimal fee required now. When I called and emailed to ask for an explanation of the "minimum fee", there was none to give. I received a rude email back. 

Jared Snow 

on Google

a month ago

Awful company. 

Regina Gabig 

on Google

6 months ago

The service is was good and the people who come to shred are so nice. However, when you cancel they will continue to bill you. I have called 3 times and they say it has been cancelled, yet we are still getting bills 3 months after cancellation. Crossing my fingers this time they have actually cancelled our ACH. We shall see! 

Taylor Mason 

on Google

a year ago

You find out a lot about a company when things go wrong. Vital Records is a perfect example of a company to stay away from. Been trying to close out an account for a long time now, without success. I cannot access my records there, they won't let me. We have to wait until we get a final invoice, which they say will take 90 days. All we have are very simple records, it does not take much. Yet VRC cannot be bothered. A final invoice should take a day at most. 90 days is just a way for them to get three more months of rent from... read more

Meg Reddall 

on Google

a year ago

This is the worst run business ever. Never show when we schedule them. Never call to inform us the driver won't show. Never call to reschedule. The dispatchers are idiots. The office staff is clueless. The supposed supervisor Michelle Owens could care less about losing a customer. Save your money and go elsewhere. CAROLYN FROST KEENAN COMPANY