This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Visionworks
- Laser Eye Surgery/Lasik
- Gaithersburg, MD
About this business
Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on certain types of prescriptions. Every purcha... read more
Location details
271 Kentlands Blvd, Gaithersburg, MD, 20878, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I purchased a frame 3 weeks ago. they told me take a week to receive a frame . after a week . I called back to the store they said it take 1 more week because it is a back order.now this is the third weeks I call back to the store. they said is still not here yet. so I send àn email and do the live chat with Johanna. she said the manager will contact me the next day. But still no one contact me . This is my first time visit VW. and I am very disappointed it. I feel like they don't really care the customer. finally I decide t... read more
Business response:
We're sorry to hear we let you down, Alex. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
The doctor was great. However I've been waiting for my contacts for 30-days. When I called, the lenses for one eye were in, but the other eye wasn't. A ridiculous amount of time to wait (pretty sure I could have bought them at any of the online retailers for far less time.)
Business response:
We apologize for the issues in service Kathleen! We'll look into this right away. We appreciate the review.
Recommendedawesome service, knowledgeable and patient. great prices! and Andrea Fuentes is the best!
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 4.1 star rating with 316 reviews.
When is Visionworks open?
Visionworks is closed now. It will open at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com