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Visionworks
- Laser Eye Surgery/Lasik
- Hanover, PA
About this business
Location details
101 Wilson Ave Ste D, Ste D, Hanover, PA, 17331, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Absolutely hands down a great experience! Thank you to Marie, Kyla, Chase! The doctor was awesome! Thank you for al the professionalism! We will return!
I bought glasses here for my daughter less than a month ago and the arm detached from the glasses. I took them back today and was told that they couldn't be fixed and that 'I didn't buy a warranty' so I could 'buy new glasses for 40% off'!! First of all, who doesn't cover their product that is less than a month old and worth hundreds of dollars? Secondly, in the past 3 months I've bought glasses here for myself, my son and my daughter and not once was I told that I needed to buy a warranty separately for my glasses! And ... read more
Manager, Sandra and Assistant manager Kasey were very aggressive and both verbally attacked me in the Clifton Park, NY location yesterday, 4/10/23. I checked in and took a seat. I was approached by the Assistant manager 40 minutes later and asked me "Who are you? And why are you here?" I answered her. She walked away. I was then brought to the eye exam room by the associate who checked me in. I asked the associate what was all the confusion about. Before she could reply the Assistant manager came into the room and shouted "I... read more
Awful customer service from the manager,Justin. Disrespectful and sarcastic. Staff forgot to place order for glasses, after calling, they placed the order, but then we received the wrong glasses. Justin would not answer questions, and talked over anything we said. Will not be returning.
HORRIBLE SERVICE LEAVE WAITING FOR EVER ON PHONE. VERY RUDE. ANSWER TO WHY NO OR ORDER AS OF YET RESPONSE: THAT IS JUST THEY WAY IT IS. ALSO NOT PART OF THE PROGRAM????? TAKE YOUR MONEY FOR AN ORDER NOW 2-7-2023 AND STILL NO LENSES,10 DAY OF LENSES TO GET THROUGH THE DELAY MANUFACTURED BY THEM. NO CALL BACK WILL NOT GIVE ANOTHER
It was an awful experience. It was 3 hours before we finally got out of there. Long wait times for exam and a longer wait time for fitting. Well into a week and a half and no glasses yet.
HIPPA & State Law Violations. Poor customer service. Poor supervision. Not patient centric. I reported two complaints (1/11/23 & 1/12/23), via the corporate customer service line, to the customer service representatives and both times I was told I would receive a call from the regional manager within 48-hours. It has been 4-days and I am still waiting for that call. The frontline staff at this Visionworks store lack knowledge regarding Visionworks rules and policies; ignorant of federal and state laws pertaining to patient r... read more
I tried to explain to a male employee, who seemed to be very uncomfortable, that I didn't have copays with Anthem. He ignored me, and I had to enter an amount on my credit card. I had to email a screenshot of my agent 's email to customer service.
Told glasses would be in in 14 days or less. Going on 4th week. Can't get a straight answer.
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 2.9 star rating with 262 reviews.
When is Visionworks open?
Visionworks is open now. It will close at 7:00 p.m.
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