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Visionworks
- Laser Eye Surgery/Lasik
- Aurora, CO
About this business
Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on many prescriptions. Every purchase has an un... read more
Location details
6252 S Central St, Aurora, CO, 80016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
This is the most incompetent business I have visited in recent memory. On hold for over 20 minutes only to be hung up on. The glasses I ordered are not in my prescription. I can't get anyone to help me. The worse. Spend your money elsewhere.
Business response:
We're sorry to hear we let you down, Robert. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
This store has gone from awesome to don't even think about buying here. I have glasses that were ordered in May and now it is July and I don't have them. No reason for the delay, just they will be here tomorrow. I have another pair of glasses where the frames were damaged when I received them. I have tried multiple times to contact the store manager, regional manager Tyson Layne, and corporate customer server who all refuse to call me back. I get tickets created to have Tyson call me and they get somehow closed with the stat... read more
Business response:
Bob , we are sorry to hear this. It has been brought to our attention that your concerns have been escalated out to a member of higher management. Please allow them sometime to reach out to you regarding your concerns.
I purchased lenses on 3/15 to go with frames I bought from vision works two years previously. it is now 4/17 and I have still not received my glasses. I have called three times and left messages, but no response. I have also tried their on line help, but no response. This is very unusual is our experience as we have had good experience in the past.
RecommendedGreat prices and friendly staff. I was also very pleased with their inclusion for people with disabilities! We have a daughter with Down Syndrome and felt very welcomed and comfortable ♥️
They canceled my daughters appointment twice because they couldn’t not do their job and verify insurance two weeks in the row. They will not let me use all my insurance coverage to get both contacts and glasses. Which was really a surprise to me. My conclusion they don’t know How to do their job and should be under new management, I will never go back!!!
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 4.1 star rating with 315 reviews.
When is Visionworks open?
Visionworks is closed now. It will open tomorrow at 9:00 a.m.
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