Viscount Pools, Spas & Pool Tables of Clinton Township

Genie B. 

on Citysearch

10 years ago

Rebuttal - As an employee of Viscount Pools, I can assure that we (the owners and employees) go the extra mile to ensure quality customer service. All of our customers concerns are always taken very seriously. In general, people are more apt to speak out when they are frustrated or having a rough experience, than to point out the positive. Whenever a customer has an issue, we want them to address us. Our continuing customers know, that we go out of our way for them. In Sandra's case, when she originally asked about the liner... read more

Sandra P. 

on Citysearch

10 years ago

Over a month ago we went to Viscount Pools in Clinton Twp. We asked about purchasing a pool liner & was told by Jeff it only takes them 24 to 48 hours to get in. We went back on June 16, 2014 & ordered it & paid in full by credit card& the girl said it would only take 48 hous. Here it is June 24, 2014, eight days later & I keep getting excuses & lies & still don't have my liner. I had to cancel the workers I hired to put it in after waiting to get the appointment for over a month. I will never deal with them again. Please if... read more

Eric C. 

on Citysearch

10 years ago

Worst Customer Service Ever - I purchased a spa and advised of the 3 year warranty on controls and electronics. 2 years 4 months later I called due to a bad display unit only to be told my warranty was expired and there was nothing they could do about it. I then spent a week trading voicemails with their "Operations and General Manager" who became more and more condescending and rude with every call while lying about the number of times he supposedly attempted to contact me. When I became fed up with his tone I asked to spea... read more

Robifoks 

on Citysearch

13 years ago

Lack of Customer Service - Very Disappointed – We recently purchased a shuffle board table, spa and had Viscount re-felt our pool table - over $8000 total. When our spa was delivered one of the valves wasn't working. I was told a service person would come take a look. After not hearing anything for a couple of days I called the store and was told the part was on order. Two weeks later I called to follow up and was told the part was still on back order. We purchased a spa that is made in Michigan thinking it would be easy to ... read more

dolphinluver28 

on Citysearch

14 years ago

Excellent Experience – I had an excellent experience with Viscount Pools, Clinton Twp. I purchased a pool this summer and was very impressed by the customer service and knowledge of the employees. Even the installation went smoother than I would have expected. The yard was picked up before they left and the pool looks great!!! 

StuartA 

on Citysearch

14 years ago

agreed, no customer service – i agree with littlemermaid. i bought a pool from them and i started having problems in about 3 months. once they had my money they didn't care and didn't want to help me. they don't have any filter parts at the store so they have to order them special and you will need to wait a month. and this is for warranty service. it seems like they just don't care once they have your money. 

littlemermaid192 

on Citysearch

16 years ago

No Customer Service – This store made a lot of money off of me when I bought the pool but thats where the customer service ended. If you have a problem with the pool - good luck trying to get any help. When parts started going bad only after a couple months of the warranty ending I went back to the store for assistance. They ordred the part, which without my motor wouldn't run. I was told it would take about five days for the part to come in but it actually took three weeks while my pool sat there getting swamping looking. W... read more