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VirtuaPin Cabinets
- Consumer Services
- Holly, MI
About this business
<span style="font-size: 16px;">Video game cabinets</span>
Location details
203 John Street, Holly, MI, 48442, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have dealt with **** for the last four years and never have had a bad experience. I have built flat packs from him, ordered numerous parts, including the plunger kits, color dotmatrix displays, 2 complete cabinets with artwork and to finalize everything, I ordered the most expensive product he has to offer And it did not disappoint. I would recommend virtuapin to anybody that comes to me with any VPin needs. I probably have spent countless hours on the phone with **** and actually gained a friendship.
Business response:
It's always a pleasure, ****. Thank you!
I have received my cabinet and **** has been very professional and helpful. This machine is a fine piece of furniture and should last a long time. The quality of the build is evident and his care in resolving any issue has been great. I would recommend this company to anyone that is interested in starting into this hobby. The time to build is about 16 weeks but well worth the wait.
Virtuapin Cabinets does the highest quality cabinetry work which I have seen in my 40+ years in the amusements business. All of their products exceed the structural and fit & finish standards produced by any amusements cabinet manufacturer, worldwide.Management listens to & addresses all concerns in a timely manner; producing top-quality results, whether the customer request be major custom redesign, or the smallest detail.****** has done many projects for my company, and I have had no issues whatsoever with workmanship, pri... read more
I had a very unpleasant experience trying to work out an order issue with this company. When I sent an email asking about cancelation because of the unadvertised ***** week lead time on non-custom order for fully trimmed wide body cabinet. **** responded with "You're kidding, right? How do you think these are built? Magical elves? Lol". I sent a reply to **** saying I though his response was unprofessional. **** then canceled my order without my confirmation and proceeded to charge me a cancelation fee saying "Excuse me? I'm... read more
Business response:
Client ordered a cabinet that is built to order, as ALL of our products are and have been for over 13 years. He felt he couldn't wait and requested a refund after just 4 days of ordering, by threatening to take PayPal action from minute one. Our reply was jovial and in good taste, allowing him to reconsider. Instead, we were met with hostility and more threats of PayPal interaction and and negative BBB review. This is not how we do business (under threat). Within 4 hours of of the request, customer had been refunded in full,... read more
Paul is a wonderful individual to work with. I build a custom cabinets and got most of my parts from Virtuapin. Paul goes above and beyond with his deep insight in the hobby. The overall pinball community is all the better with Paul's services.
This is a wonderful company and the owner is very customer service orientated.
Frequently asked questions about VirtuaPin Cabinets
How is VirtuaPin Cabinets rated?
VirtuaPin Cabinets has a 4.8 star rating with 20 reviews.
When is VirtuaPin Cabinets open?
VirtuaPin Cabinets is closed now. It will open at 9:00 a.m.
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