Virginia Eye Institute - Puddledock Medical Center

Katelyn Glover 

on Google

4 months ago

I usually go to America’s Best for my eye care since I was tired of the pressuring sales tactics at bigger groups. I wanted to try VEI again since the location was convenient. My appointment for an updated prescription/contact lens fitting today took 2 hours. They were running an hour behind and once I finished my exam, I was offered a new contact lens brand. I assertively declined, as my current lenses have worked perfectly for almost 10 years. They insisted I try the new ones and all but refused to write the contact prescr... read more

Brigitte Suzzette 

on Google

4 months ago

First time at this establishment and I knew when I walked in by the large disorganized crowd at the front desk I was in for a long stay. Standing in line behind several other people while I was pressed against the front door waiting to reach the front desk to sign in for my 930am appointment I was never greeted. Finally I made it to the front of the line and I was only able to sign the clip board because everyone behind the desk was to busy to talk to the patients. There were at least 4 people behind the desk 6 if you count ... read more

Jazz Merritt 

on Google

5 months ago

I don't understand why it's one doctors that is giving injections and visits patient rooms. They need one for injections and one for the rooms. Just for photos and a shot it's a hour plus visit every time. All you hear is the elderly complaining and it's sad. Chairs aren't comfortable enough to be sitting so long. 

Rebecca Douglas 

on Google

6 months ago

Front staff and nurse was nice. Waiting an hour past my time with a child wasn’t fun. No acknowledgement they are running behind making me late for another appointment I will be charged for. Will have to walk out soon unfortunately if not seen 

Dwayne Burton 

on Google

8 months ago

On 9/3 around 4:30p we visited the Eye Institute to pick out glasses for my spouse and son. They had an eye exam the week prior, but wanted me to help pick out frames. The receptionist in the back was very nice. Greeted us and said someone would be with us soon. Next is when the whole experience went south. Dejanee Watson the Optician that helped us sat us down to order frames. Not so much of a hi or how you are doing. More of these are the frame you want let me get you the prices and measurements done. The prices she told u... read more