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Virginia Auto Service

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4.6
353 reviews
|Auto Repair|Phoenix, AZ 85004 United States

386 E Virginia Ave, Phoenix, AZ 85004 United States

(602) 266-0200

https://virginiaautoservice.com/

Open now:7:30 am - 5:30 pm

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About

Virginia Auto Service provides complete car care in downtown Phoenix, Arizona, for all Japanese & European imports, domestic cars, light trucks & SUVs. Voted AZCentrals Readers Choice for Best Auto Repair in Phoenix. Winner of Motor Age Magazine Top Shop Award, 2012, 2010. A+ Rated by the BBB. Visit our website for the latest specials or to schedule an appointment. Listen to owner Matt Allen on Bumper to Bumper Radio, every Saturday from 11:00 am to noon on 92.3 KTAR FM.

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4.6
353 reviews
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Brian M. review for Virginia Auto Service
Brian M. on Yellow Pages

8 years ago

05/17/2015, 03:59 AM
I asked them to check out my Van and call me after two hours. They argued with me about how long it could take and I told them to get started and call me after the two hours expired. They kept the vehicle for the entire day while they worked on other vehicles in between mine, which they admitted to doing when they should have continually worked on mine for two hours and called me so I would know what they came up with. I could have authorized more time, but they didn't like me telling them to call me after two hours, so they jerked me around for over a day and they still didn't fix my vehicle! The bill was $298.00...FOR WHAT?! I dropped my van off at 0800 and they rapped everything up the next day by 10:00 a.m. This place is a lot like Firestone. They want an open checkbook so they can pick your vehicle over and tell you everything that will eventually require replacing. Not everyone has the money to allow this to happen. I just wanted to know what was making my van idle rough. After a couple hours, I found it on my own. I wrote out a more detailed review on "yelp.com", but it ended up at the very bottom in the "Not Recommended" list. I'm betting the owner cried about my write-up and Yelp obliged. My review is honest and accurate! It's your call, but I am never going back!
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Didi P. review for Virginia Auto Service
Didi P. on Insider Pages

12 years ago

07/19/2011, 01:45 AM
What you see is what you get Came here with a Groupon ... not quite what I expected when I purchased the deal. There were additional fees required but since I was already there and had already paid, I went for it. The staff is very good in communicating with the customer. They will call you before they do anything and explain what they are going to do, how much it will cost, etc. They were very accommodating, especially since I live quite outside of their shuttle range and they had initially told me they cannot provide a ride for me, but on my second visit they arranged a rental car for me and were much more accommodating. Overall, a small, good shop with great team, making a fair living.
wnkenney review for Virginia Auto Service
wnkenney on Citysearch

12 years ago

01/23/2011, 01:35 AM
You Can Count on These Guys! – "You can always count on Tim and Matt to do the job properly and they let ya know if something can wait or not. 6 hours ago" Julie W.
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