Villages Eye Institute

Robin Waterfall 

on Google

5 months ago

I would give this office ZERO stars if that were an option. I found Dr.Ramsay to be very competent, respectful to patients, snd caring. However, the whole office staff is beyond awful. From not answering the phone & putting on the out-of-office message (so you cannot leave one) when called DURING office hours, to scheduling surgery without informing the patient and then lying about it and saying she did tell me (even though I had a witness to the contrary and shouldn’t you CONFIRM with the patient the date is acceptable??)... read more

Pauline Wagner 

on Google

8 months ago

I have tried 5 times over the past week to get an appt. with Dr. Ramsay. This would be my second time with him as I had my first one last year. What is the problem? 

Pamela Green 

on Google

3 years ago

I have received semi-good care here. I saw Dr Ramsay for the 1st time on this visit and was pleased. He was personable, explained well and took his time with me. I still have an issue with the short staffing problems and having to wait outside on a porch until someone comes to answer the door. Ridiculous customer service. It was raining, thundering and lightening on my last visit. No way was I waiting on a porch for them to let me in. The front staff doesn't appear to pay any attention to those coming in for an appointment.... read more

Marion White 

on Google

4 years ago

Found staff to be helpful and efficient on my two current appointments. My only complaint is the length of time it has taken from my initial referral (mid-October) to my first appointment (md-December) then to scheduling of cataract removal (end of March). It would also be very helpful if appointments, etc. could be emailed. 

Lacy Grimstad 

on Google

a year ago

Staff is friendly, facility is very clean and well kept, providers are knowledgeable and listen and address concerns, 10/10 would recommend