Victoria Recovery Ltd

Tone Z. 

on Birdeye

3 weeks ago

I'm with GEM breakdown and recovery. They obviously sub-contract to local service providers. Following clutch failure, I was stuck on the hard shoulder of the M5 and GEM sent Victoria Recovery. The driver was right on time. He made sure I was safe before loading my car on his truck and was great company during the half-hour ride home. On arrival back home he offloaded my car in a convenient location before leaving. Great stuff! 

Agata P. 

on Birdeye

4 months ago

I had an extremely disappointing experience with this recovery company. I was originally told that our fleet vehicle would be recovered on Wednesday, but that never happened. When I called to follow up, the receptionist was incredibly rude—she constantly spoke over me, raised her voice, and eventually hung up the call. This kind of behaviour is completely unacceptable, especially from someone in a customer-facing role. Rather than offering help or apologising for the delay, I was met with hostility and zero professionalism.... read more

Agata P. 

on Birdeye

4 months ago

I had an extremely disappointing experience with this recovery company. I was originally told that my vehicle would be recovered on Wednesday, but that never happened. When I called to follow up, the receptionist was incredibly rude—she constantly overtalked me, raised her voice, and eventually hung up on me. This kind of behaviour is completely unacceptable, especially from someone in a customer-facing role. Rather than helping or apologising for the delay, I was shouted at and spoken to with zero respect. Shocking servic... read more

Terrance F. 

on Birdeye

6 months ago

A line to say thank you for recovering my BMW from the M5 on Sunday 2nd February . Your chap whose name I did not get was excellent so well done you. 

dawngeegee@hotmail.com 

on Birdeye

7 months ago

Just been recovered by a lovely man Richard  Couldn’t of been any nicer or more helpful