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Viasat, Inc.
- Telecommunications
- Centennial, CO
About this business
Location details
349 Inverness Dr S, Centennial, CO, 80112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unusable service and a billing trap at cancellation—avoid Viasat! I had Viasat for two years and it was easily the worst service experience I’ve ever had. The connection was consistently awful, constantly dropped out, and was so weak that I couldn't even make basic phone calls over Wi-Fi. To make matters worse, their billing practices are incredibly predatory. I was on a contract-free, month-to-month plan. Because my billing cycle reset on the 23rd, they refuse to prorate my final bill and are forcing me to pay for an extra ... read more
Viasat is slow and expensive. They left the satellite here in our yard with blocks of concrete and they refuse to take it. They said they don’t want it and we can throw it away. I asked kindly if they could please take it. This is ugly and very heavy. They said it’s is our responsibility now. I paid for six months of terrible, overpriced satellite internet and they refuse to take their own equipment. Terrible company. We spend less and use Starlink now and it’s way faster.
Absolutely terrible signal compared to competitors and even worse customer service that’s outsourced. When you call customer service, a message prefaces your interaction with an agent by explaining that Viasat has a zero tolerance policy toward clients who act rudely, offensively, or abusively to staff. It’s understandable that message is in place because of how poor the customer service is and how frustrating it is to deal with the company. That policy also gives customer service agents a license to be rude and unprofession... read more
I wanted to cancel and had to go through two people to do so…. That wasn’t the bad part. The people were decent and there should be more of them because their AI switchboard is the worst. It asked me why I was calling today. I replied I want to cancel my service. It told me that it didn’t understand my request and asked again. This time I simply said “cancel”. Then the AI Switchboard tells me that there is a zero tolerance policy with customers harassing their customer service representatives. It does transfer me to a person... read more
Frequently asked questions about Viasat, Inc.
How is Viasat, Inc. rated?
Viasat, Inc. has a 1.8 star rating with 11 reviews.
When is Viasat, Inc. open?
Viasat, Inc. is closed now. It will open at 9:00 a.m.
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