Via Apartments

Mallory Mooney 

on Google

2 months ago

I've lived here for a few years and it used to be great. However, HSRM is a terrible management company. The whole building has been under renovations for over 6 months with no end in sight. We're all still being charged "amenity fees" when there are literally no amenities, and if we ask HSRM about the fees, they say it's for the elevator and FOB system. Elevators are required by law in all commercial buildings, and the FOB system is a security feature - plus the fees are $25/month. Additionally, they charge a ton of random ... read more

Andrew Stackhouse 

on Google

2 months ago

Review for tour and leasing experience only. I want to commend Charles for his exceptional professionalism and thoughtfulness both on my tour on Saturday as well as shepherding me through the leasing process. I looked at nine nearby properties and he truly stood out amongst his peers. Only 4/5 bc the corporate call center receptionist who picks up when the on site staff isn’t available was unpleasant and difficult to communicate with. Picture of A4 type unit from exterior wall looking in. 

Sara House 

on Google

3 months ago

Updated to 4 Stars — Improvements Made, Cautiously Optimistic I originally left a more critical review due to ongoing billing and construction frustrations, but after some recent changes, I’m updating my rating to 4 stars. Utility & Billing Update The utility issue was finally resolved, a huge relief. It’s very important to make sure that: 1. Xcel recognizes your unit, and 2. The complex’s corporate team knows your utilities are properly set up. It’s a ridiculous process for residents to navigate (especially since this has n... read more

Deboris Ivy 

on Google

3 months ago

I just moved from out of state and Via was the first on the list. I applied with Charles and he was so knowledgeable about the property. 

Christine 

on Google

3 months ago

I have lived here for a few years now, and I have had a lot of issues with the building/ management off and on, however, the new management team, Amber and Charles, really have it together. I was actually going to move out, but seeing how responsive they are to any issues, big or small, I have decided to stay because they have made it a nice and accommodating place to live again. They actually care about their residents, and it shows. After seeing multiple management turn overs, I’m glad we finally have a good team!