Verizon Corporate Office

Kris Spencer 

on Google

4 weeks ago

Ordered upgrade phone on May 16. Did not receive device. Called May 21 and was told it was shipped to incorrect address 1000 miles away. Support setup a 2nd order for next day delivery. The next day, I called and was told it was to arrive by 3PM. Did not receive device. Called May 23, was told 2nd order never shipped and was told they are cancelling 2nd order and creating a new 3rd order. Never received tracking information by email nor would verizon supply it when I asked on later calls. I was charged for sales tax of phone... read more

Root66 Root66 

on Google

4 weeks ago

The Worst Managed and Run U.S. Mobile Carrier! It all starts with a complete and utmost mismanagement at the top all the way down to the horrific CS! Plus the cherry on top of the cake- Total Wireless! The Absolute Clueless and Incompetent Reps in the Mobile Phone Industry! CS is farmed out to the Philippines! That says it all! 0 Customer Service! Verizon actually is a 0 Star Mobile Operator! 

Mr. Smith 

on Google

a month ago

I recently switched carriers after being with Verizon for several years. Before leaving, I specifically asked twice if there was any remaining balance on my account. Both times, I was told there wasn’t. I also turned off autopay to ensure there wouldn’t be any surprise charges. A few days later, Verizon still attempted to charge my account. Since autopay was off, the payment didn’t go through. Shortly after, I received an email stating there was a balance due and threatening that if I didn’t pay, they would report negative i... read more

Gene Schoenleber 

on Google

a month ago

My device was not getting a usable signal . I called them and spoke to a manager about getting out of my contract because phone was not getting a signal that didn't contact. The manger stated just return phone to us and we will refund your money. But of course they lied and didn't refund my money after I returned phone. Now I got alittle over $500 that Verizon wireless needs to refund me. They don't care about there customers. They only care about making money. I a retired man who doesn't have much money. This is really stre... read more

Eileen Narozny 

on Google

a month ago

Terrible Experience with Verizon Wireless I switched my service from Verizon to Spectrum on June 26th, right in the middle of my billing cycle. Because of autopay, I ended up overpaying by $85. I didn’t realize this until I was billed AGAIN for the period of July 22 to August 21. What followed was an absolute nightmare: over 5 hours on the phone, speaking to 8 different agents, just to get my own money back. The lack of coordination and customer care was shocking for a company of this size. It should not take multiple calls ... read more